Dunkin'

3.3
190 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Haven, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
528 Main St, West Haven, CT
06516, United States

Hours

Reviews

3.3
190 reviews
5 stars
82
4 stars
26
3 stars
13
2 stars
9
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, with many expressing frustration over incorrect orders.

Staff Attitude

Several reviews highlighted a lack of professionalism and friendliness among employees, with some customers feeling mocked or dismissed.

Order Accuracy

A significant number of reviews mentioned issues with order accuracy, with many customers receiving incorrect items or incomplete orders.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that there are positive experiences to be had.
  • SL
    Snoopy Lily
    1 day ago
    1.0
    I asked for three Stevia sweetener, I even double checked and asked the server if they put any in. I left my coffee does not have any sweetener in it. I would like to go back there and dump my unsweetened coffee all over the counter because obviously these people don’t care if you enjoy their coffee or not
  • MH
    Marque Harris
    Jan 5, 2026
    1.0
    Out of 7 days 4 days my coffee is made WRONG idk how you can screw a coffee up 4 Carmel 5 cream no sugar I do not recommend this location if your on the go they will screw your whole day up
  • CL
    Chao Hang Lu
    Dec 11, 2025
    1.0
    6:20pm standing at the register for 10mins she saw me and not taking order. I left and went to different location
  • LL
    Linda Lopez
    Oct 15, 2025
    5.0
    I went this morning super early and I believe there was only one girl working. She was trying her hardest and was managing drive thru and walk in. I waited a bit, but it was a really good coffee. She wasn’t rude and as soon as she could, I got my coffee.
  • CC
    Chris
    Aug 20, 2025
    1.0
    Used their kiosk to order because that’s what I thought you were supposed to do. Sat there for 15 minutes waiting for a few donuts; with numerous people coming in after me all getting their orders fulfilled. Nobody paid any attention to the fact I had been waiting so long - they were all too busy chatting and couldn’t be bothered to do their job.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 528 Main St, West Haven, CT?

Dunkin' is open daily from 4:00 AM to midnight (00:00).

Where is the Dunkin' in West Haven located?

It is located at 528 Main St, inside the Valero Gas Station, West Haven, CT 06516.