Dunkin'

3.7
251 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Haven, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
470 Derby Ave, West Haven, CT
06516, United States

Hours

Reviews

3.7
251 reviews
5 stars
121
4 stars
40
3 stars
29
2 stars
14
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 20 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including wrong items and poorly prepared food.

Staff Attitude

While some customers praised friendly staff, numerous reviews mentioned rude or dismissive behavior from employees.

Cleanliness

Several customers expressed concerns about unsanitary conditions, particularly in the bathrooms and food preparation areas.

Food Quality

Feedback indicated inconsistent food quality, with complaints about stale items and poorly prepared orders.
  • JD
    Jennifer Daley
    Oct 6, 2025
    5.0
    Yummy
  • MC
    Michael Corcoran
    Sep 21, 2025
    1.0
    Dunkin's answer to the only employee that they have on shift walking out is to pull another employee on their day off. The lengths that Dunkin goes through to understaff their locations should be studied. Due to these circumstances, it tends to take a long time to receive my order. At least the order is correct most of the time. Please do better, Dunkin.
  • ST
    Stephen Trajeski
    Sep 19, 2025
    2.0
    No one in the Branford McDonald’s speaks English good. Not polite and never sociable!!
  • AB
    Alexa Boytchev
    Aug 11, 2025
    5.0
    I live around the corner and used to come every day with my dogs and adored the married couple until they were transferred a few months ago... since then ppl have been in and out but Steve is always super kind & patient.
  • EH
    Elaine Hernandez
    Jun 27, 2025
    1.0
    I stopped by to place an order was immediately told to wait a few minutes as they had to power everything up. As we waited for Fatima to notify us that the power was back and running that never happened. We learned that it was back in running when a couple came in went up to the register and placed their order. Mind you we were sitting in the location waiting! Poor customer service

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in West Haven, CT?

Dunkin' in West Haven, CT is open daily from 5:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery or pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.