Business Details
About
Mexican Restaurant
Chipotle West Haven, I95 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.0
753 reviews
5 stars
245
4 stars
115
3 stars
66
2 stars
53
1 star
274
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing long wait times and poor service.
Cleanliness
The restaurant was frequently reported as dirty, with overflowing trash, unclean tables, and unsanitary food preparation areas.
Food Quality
Customers noted inconsistent food quality, including overcooked and undercooked items, as well as issues with portion sizes and missing ingredients.
Management Issues
Many reviews pointed to poor management practices, including being frequently out of stock on popular items and inadequate staffing.
Customer Experience
Overall, customers expressed significant dissatisfaction with their experiences, often stating they would not return to this location.
- KGKatherine Gomez5 days ago1.0Hair found at the very bottom of the bowl I purchased for my sick father. Absolutely disgusting
- TGTony GabbagolNov 5, 20251.0During an order, both people on the line refused to listen to my instructions about what I wanted. Nothing better than saying “a little bit of cheese” - the kid asking “is this ok?” (Small handful), you reply “less than that please” and he just dumps all of it on. Learn to train your staff to LISTEN to the guest, not just increase throughput
- NGnichola greenOct 31, 20253.0Food is good. The chips sometimes instead of throwing them away, they will season the stale ones to make them taste good and mix them in with a fresher batch and then salt them. I wish I went back and caused a scene the way my stomach dreamed about it
- OOOonaOct 23, 20251.0Worst Chipotle ive ever been too. I was waiting fot the employees to take my order for like 10 minutes. After they made my burrito bowl it took them 20 minutes because the cash register was down for whatever reason. When I was finally ready to eat my food, there where no forks, only spoons and there was no working water dispenser. Don't even get me started on the dirty tables. Overall the worst Chipotle experience I've ever had please dont go here
- RDRuth DecosseOct 22, 20251.0Place was so dirty. Planning on reaching out to corporate to report this place. One person with a long line making the food. The other 4 people were standing around. He barely changed his gloves between making the orders and was touching everything with the same gloves. Was pulling up his pants, opening and closing fridge doors and then coming back with the same dirty gloves to grab lettuce and cheese to put on people’s food. I could tell people were uncomfortable. By the time it was mine turn, he had already run those gloves through his pants, the entire counter, different handles and was ready to make my food. Yuck. I politely asked him to change his gloves. Anyhow, this isn’t my first time with this chipotle. Echoing what others have said, the service is trash and the kitchen area was dirty. Will be sure to go in just to take a picture.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in West Haven, CT?
Chipotle West Haven, CT is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in West Haven offer online ordering and delivery?
Yes, they offer online orders through their website and provide both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in West Haven?
It is located at 354 Saw Mill Rd, West Haven, CT 06516.
What is the food philosophy of Chipotle Mexican Grill in West Haven?
They focus on serving responsibly sourced, classically cooked food made from 53 real ingredients without artificial colors, flavors, or preservatives, following their Food with Integrity principles.
How can I contact Chipotle Mexican Grill in West Haven by phone or email?
You can call them at +1 203-931-6157 or email at CT.2789.WestHaven@chipotle.com.
What payment options and services does Chipotle West Haven offer?
They accept credit cards, offer catering, gift cards, and allow online orders.
Is Chipotle West Haven welcoming to the LGBTQ community?
Yes, their Google attributes indicate that they are welcoming to LGBTQ individuals.
What nearby dining options can I visit before or after eating at Chipotle West Haven?
Nearby dining options include Starbucks for coffee, American Steakhouse for steak, Friendly's for ice cream, Stewart's All American Restaurant diner, Denny's for breakfast and brunch, Uncle Willie's barbecue, DAWA Korean Restaurant, Chick-fil-A, Crown Chicken & Fish, and McDonald's.
Are there convenient services near Chipotle West Haven for health or dental needs?
Yes, nearby are AFC Urgent Care West Haven, Motto Clear Aligners, Aspen Dental, and Dawn Weldon dental offices.
What are some nearby places where I can get coffee or a quick snack near Chipotle West Haven?
Nearby you can find W. Haven, Saw Mill coffee shop and bar, as well as Starbucks for coffee lovers.