Chipotle Mexican Grill

3.0
759 reviews
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Business Details

354 Saw Mill Rd, West Haven, CT
06516, United States
(203) 931-6157
https://locations.chipotle.com/ct/west-haven/354-saw-mill-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2789
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About

Mexican Restaurant
Chipotle West Haven, I95 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
354 Saw Mill Rd, West Haven, CT
06516, United States

Hours

Reviews

3.0
759 reviews
5 stars
247
4 stars
115
3 stars
66
2 stars
54
1 star
277

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The restaurant is frequently reported as dirty, with overflowing trash, unclean tables, and unsanitary food preparation areas.

Staff Attitude

Many customers experienced rude and unprofessional behavior from staff, with reports of employees being dismissive and unhelpful.

Food Availability

Customers consistently noted that the location is often out of key menu items, leading to disappointment and frustration.

Service Speed

The service is described as slow, with long wait times and understaffing contributing to a poor customer experience.

Food Quality

Several reviews mentioned issues with food quality, including undercooked rice, poorly prepared items, and inconsistent portion sizes.
  • SP
    Srikantha Paspula
    Jan 2, 2026
    1.0
    Worst employees in the store. He demanded he wants exact change if its cash. Why are you open if you cant take payments properly!
  • JS
    Jaylen Serrano
    Jan 2, 2026
    5.0
    I love that cashier what a nice gentle man!
  • LW
    lee w
    Dec 20, 2025
    2.0
    The store is very dirty they don't wipe down the tables or counters were you dispense the drinks .sometimes they won't have this or that . seems as if there trying to deter you from ordering the kids meal . Is there even a manager in charge
  • VM
    Vishvesh Marathe
    Dec 13, 2025
    1.0
    Dishonest staff, charging incorrectly. Only noticed after leaving the store. Will be disputing with the bank.
  • AS
    adithya sai
    Dec 4, 2025
    1.0
    I walked in to redeem my free chips from the app, I had 375 points and the girl at the register was unbelievably rude from the moment I approached. I tried scanning the QR code twice and she didn’t lift a finger to help. All she did was snap at me and say I couldn’t do it, with the nastiest attitude. I have never been treated this badly at any restaurant. On top of that, she didn’t even offer me a receipt, and I should’ve asked for it but I was so thrown off by how disrespectful she was. Completely unprofessional and unacceptable.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in West Haven, CT?

Chipotle West Haven, CT is open every day from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill in West Haven offer online ordering and delivery?

Yes, they offer online orders through their website and provide both in-store pickup and delivery services.