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Brand Certified

Chipotle Mexican Grill

3.0
(769 reviews)
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Business Details

354 Saw Mill Rd, West Haven, CT
06516, United States
(203) 931-6157
https://locations.chipotle.com/ct/west-haven/354-saw-mill-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2789
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About

Mexican Restaurant
Chipotle West Haven, I95 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
354 Saw Mill Rd, West Haven, CT
06516, United States

Hours

Reviews

3.0
769 reviews
5 stars
247
4 stars
115
3 stars
67
2 stars
53
1 star
287

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including undercooked rice, stale chips, and incorrect portions.

Cleanliness

Many reviews highlighted poor cleanliness standards, with dirty tables, overflowing trash, and unsanitary food preparation areas.

Customer Service

Customers frequently mentioned rude and unprofessional staff, with complaints about dismissive attitudes and lack of assistance.

Availability of Items

Several reviews noted that the location often runs out of key menu items, leading to disappointment among customers.

Management Issues

There were multiple mentions of poor management and organization, contributing to a chaotic dining experience.
  • BS
    Bruce Seymour
    Feb 25, 2026
    1.0
    This was a regrettable Chipotle experience. Burrito made my stomach sour. Something was off. Chips were stale. No good. Hard pass. I will forego my dear dear Chipotle before I endeavor to dine at this location.
  • GS
    Gage Seymour
    Feb 25, 2026
    1.0
    This is the worst chipotle I have ever had. The guac was completely brown, the fajitas were inedible and the steak was unchewable. In addition, *half* of the chips were stale meaning that they new they were stale and mixed them in with fresh ones. Everything was cold when I went to pick it up. An hour after I ate it, my stomach was very upset and I was experiencing gastrointestinal distress for the next day. Choose a different chipotle.
  • JJ
    Jinal Joshi
    Feb 24, 2026
    1.0
    The staff wasn't that friendly that didn't had fork so I asked then she just gave us a look that wasn't good and the other think rice was not cooked well so I am not sure I am gonna ever go to there store when I asked for extra corn she was just giving me looks and that was not at all good experience for me.
  • JH
    J H
    Feb 6, 2026
    1.0
    I always give this place another try, and it always disappoints. I placed my pick up order, set it for 30 minutes ahead. As I was picking up the food, nobody seemed to know of or see the order. The person I spoke to said be right back, never came back to look for the order and started doing something else. I asked the other person that was at the register if they happened to find my order after I continue to stand there for a bit. He then proceeded to just turn around and hand me my order. Why are you having people just stand there if you have their food ready after telling them you didn’t have an order even under that name? They are rude, unresponsive, do not recommend visiting this establishment. Which mind you was also extremely dirty.
  • NB
    Nelson Burnhan
    Feb 4, 2026
    1.0
    Manager on duty was working the line when I approached for my turn the manager was barely listening to what I said and barely putting any food in the bowl due to moving too fast and when ask for more i was given an attitude, The manager barely wanted to give me any cheese when I ask for more cheese. She responded with a rude remark am I going to pay for ??? I never have these problems in any other chipotle This was a very unpleasing experience. I will not be returning to this location.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in West Haven, CT?

Chipotle West Haven, CT is open every day from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill in West Haven offer online ordering and delivery?

Yes, they offer online orders through their website and provide both in-store pickup and delivery services.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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