Wayback Burgers

4.1
554 reviews
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Business Details

450 South Main Street, West Hartford, CT
06110, United States
(860) 561-5000
https://waybackburgers.com/locations/connecticut/west-hartford/
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About

Burger JointAmerican RestaurantFast Food Restaurant
We're a fast-casual burger joint serving fresh burgers, hand-dipped milkshakes and more.

Details

  • DeliveryNot available
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Wayback Burgers
450 South Main Street, West Hartford, CT
06110, United States

Hours

Reviews

4.1
554 reviews
5 stars
300
4 stars
134
3 stars
46
2 stars
21
1 star
53

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and shakes, noting they were delicious and made fresh, although some reported inconsistencies in burger quality and preparation.

Service Experience

While many reviews highlighted friendly and attentive staff, there were several complaints about poor service, including incorrect orders and rude behavior from employees.

Cleanliness Issues

Multiple customers reported unsanitary conditions in the restaurant, including dirty tables and food prep areas, which negatively impacted their dining experience.

Value for Money

Some customers felt the prices were high for the quality of food received, with several mentioning that the portion sizes did not justify the cost.

Atmosphere

The ambiance received mixed reviews, with some enjoying the casual setting while others noted a lack of cleanliness and a disorganized environment.
  • LG
    Lauren Glowacky
    Oct 10, 2025
    4.0
    Delicious burgers!
  • MM
    Michael
    Sep 29, 2025
    5.0
    The burgers 🍔 are delicious and the staff are courteous and attentive.
  • SB
    S Brown
    Sep 18, 2025
    3.0
    The staff are very nice and the onion rings and cheese curd 10/10 but my bourbon burger was underwhelming and topping tasted weird and it was also mushy, the bread also had that some to go bad smell 😅 but my husband enjoyed the grilled chicken sandwich if I ever return maybe I'll try that..
  • NB
    Nancy Bisson
    Sep 6, 2025
    5.0
    Excellent burgers and onion rings. Made fresh when ordered
  • JH
    James Hourihan
    Aug 31, 2025
    5.0
    Wayback Burgers is very high quality, and I felt it was a little better than Shake Shack because of a better tasting bun. They had a 2 for 1 Weds ad coupon to build business, so I finally tried them with a friend. The traditional 2 patty double cheese burger is basically a smash burger served on a very tasty soft bun, which tasted like a cross between a brioche bun & a potato bun. The chocolate & strawberry shakes we ordered were very, very good! Perfect with the burger. We did not order french fries. I definately reccommend trying Wayback Burgers..!! To be very honest all 3 chains are "copying eachother." Wayback, Shake Shack, 5 Guys Burgers and the Chili Cheese fries are right off the "Original" gourmet burgers "Johnny Rockets -Burgers, Shakes & Fries" that started it all in Los Angeles in the 1980s when I went to the original 1st restaurant. So.."Yes." Give Wayback a try and if the "Chili Cheese Fries" on my next visit are really good..? And the next burger is consistent and really good...then, I would really think it would be hard to choose "the best" but, the "bun" at Wayback is a touch better than the others. I went to the West Hartford, CT location just off I-84 freeway.
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Frequently Asked Questions About Wayback Burgers

What types of food does Wayback Burgers serve?

Wayback Burgers offers fresh burgers, hand-dipped milkshakes, hot dogs, chicken sandwiches, and desserts.

Where is Wayback Burgers located in West Hartford?

Wayback Burgers is located at 450 South Main Street, West Hartford, CT 06110.