Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 316 North Main Street in West Hartford is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
530 reviews
5 stars
296
4 stars
117
3 stars
41
2 stars
31
1 star
45
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items, particularly with delivery and to-go orders.
Service Quality
While some reviews praised friendly and attentive staff, others highlighted poor customer service and rude behavior from employees.
Food Quality
Customers had mixed experiences with food quality, with some enjoying the burgers and fries, while others complained about cold, soggy, or poorly prepared items.
Pricing Concerns
Several reviews mentioned that the prices are high for fast food, with some feeling that the quality did not justify the cost.
Cleanliness and Atmosphere
The restaurant was noted for its cleanliness and pleasant atmosphere, although some customers felt the dining experience was lacking.
- MMMatthew McCarthyOct 30, 20251.0Some of the nastiest attitudes at this store.
- TTTomOct 3, 20251.0Ordered delivery twice from this place and on both occasions they screwed up the order and did not provide part of my order. Not worth the hassle
- TYTayler YSep 4, 20251.0Visited this location recently. Ordered 6 burgers. 5 of the 6 had the wrong ingredients. I don't think they paid attention to what was ordered, just did their own thing. They also forgot the 2 beverages for the order. Their customer service skills are non existent including the manager, Sheldon.
- LBLuigi BabySep 1, 20251.0That’s was the best five guys for me, I always come only to this location, until one day I come late like 9:30 I usually come late, This time The guy was very rude, give me faces and attitude like he do me a fever I ignored that, and then another guy come from the back, Go to make the French fries, suddenly I realise him take the French fries from white packet no gloves nothing who know what he did before, I thought in this moment I will throw up, I left in shock was so gross, what the point to use gloves after if in the same moment u use all ur hands inside packet full of water where was the French fries, God so gross, I don’t eat a lot of meat so only five guys and chipotle it’s my places, Do better Five guys u burger it’s enough expensive to do something like this, and also with ur employees to act like this.
- DMDylan MurrayAug 30, 20251.0$12 for a cheeseburger and they managed to put three jalapeno slices on it. Food prep was poor, people were nice.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys in West Hartford accept reservations?
No, Five Guys at 316 North Main Street in West Hartford does not accept reservations.
What are the opening hours for Five Guys in West Hartford?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer delivery and pickup?
Yes, this Five Guys location offers in-store pickup and delivery services every day from 11:00 AM to 9:30 PM.
How can I order food or view the menu from Five Guys West Hartford?
You can view the menu at http://www.fiveguys.com/Menu and place orders online at https://order.fiveguys.com/location/five-guys-west-hartford/menu or via the Five Guys mobile app.
What payment methods are accepted at Five Guys in West Hartford?
Five Guys accepts American Express, Discover, MasterCard, Visa, Apple Pay, Android Pay, cash, and debit cards.
Are there gluten-free options available at Five Guys West Hartford?
Yes, sandwiches such as burgers and hot dogs are available without buns using wraps or bowls, but cross-contamination risk exists; please check the allergen chart for details.
What kind of food and customization options does Five Guys offer?
Five Guys offers hamburgers, cheeseburgers, fries, milkshakes, hot dogs, veggie sandwiches, and more, with over 250,000 ways to customize your burger and more than 1,000 milkshake combinations.
Which nearby places can help me plan my visit to Five Guys in West Hartford?
Nearby places like Bishops Corner shopping center and Whole Foods Market can be convenient for shopping before or after your meal at Five Guys.
Are there any other dining options near Five Guys in West Hartford?
Yes, nearby restaurants include Ocho Cafe (Mexican/Tex-Mex), Bertucci's (Italian), Genji Sushi Bishops Corner (Japanese), and D'Angelo Grilled Sandwiches (fast food).
Can nearby facilities like Walgreens or Hartford HealthCare be useful during a visit to Five Guys?
Yes, Walgreens for pharmacy and essentials, and Hartford HealthCare Medical Group or Urgent Care nearby, provide convenient health and medical services around Five Guys.