Brand Certified
Five Guys
4.1(541 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
316 North Main Street, West Hartford, CT
06117, United States
Certified by Five Guys • Mar 01, 2026
(860) 231-8166
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/316-north-main-street
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 316 North Main Street in West Hartford is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.1
541 reviews
5 stars
301
4 stars
118
3 stars
43
2 stars
31
1 star
48
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the burgers and fries, there were numerous complaints about incorrect orders, cold food, and poor food preparation.
Service Issues
Several reviews highlighted poor customer service, including rude staff, long wait times, and unprofessional behavior from employees.
Pricing Concerns
Customers frequently mentioned that the prices were high for fast food, with some feeling that the quality did not justify the cost.
Positive Experiences
Despite the negative feedback, many customers enjoyed their meals and appreciated friendly staff at certain locations.
- NNNickFeb 14, 20265.0Always the best Burger. Staff was friendly and energetic. 10/10
- KGKaitlin GarrityJan 21, 20265.0Went into the West Hartford location today and truly had one of my most amazing burger experiences. The food was fantastic, but what made it even better was the energy, compassion, and commitment of each staff member. Their interactions with their younger customers, goofy spirit, and dedication to an EXPERIENCE rather than a meal is something that should be praised!
- TTThomas ThompsenJan 21, 20263.0Service fine . Food fine . Playing head banging metal music in a restaurant not good people are eating and listening to this rotten music liked by .01 percent of population
- MBMatt BouthetJan 7, 20265.0Classic 5 guys burger experience. They hooked it up with the fries
- PSPaul SmithJan 2, 20261.0Subject: Formal Complaint Regarding Employee Misconduct at Five Guys Location on New Year’s Eve Five Guys Burgers and Fries Corporate Office 1940 Duke Street, 5th floor, Alexandria, VA 23314 January 2, 2026 Dear Five Guys Corporate Team, I am writing to lodge a strong complaint about the unprofessional and offensive behavior of three employees at your 316 North Main, West Hartford, 06511 restaurant on New Year’s Eve, December 31, 2025. While I was seated enjoying my meal, a DoorDasher entered to pick up an order. As he exited professionally, three Black male employees—two appearing 50-60 years old and one in his 20s—made derogatory remarks about him, gossiping loudly about his appearance, calling him “slow,” and criticizing his attire. This conduct was deeply offensive and unacceptable, especially as I have experience working with special needs children and recognize such comments as discriminatory and harmful. Employees in a low-wage role like grilling burgers and bagging fries have no right to belittle others, calling people slow, or criticizing on how doordashers or customers dress..particularly the older staff who should know better. This incident disrupted my dining experience and reflects poorly on your brand’s commitment to respect and inclusivity. I demand a thorough investigation, disciplinary action against these individuals, and training on workplace professionalism and anti-discrimination policies. Please respond within 14 days with details of the steps taken. Sincerely, Paul Smith
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys in West Hartford accept reservations?
No, Five Guys at 316 North Main Street in West Hartford does not accept reservations.
What are the opening hours for Five Guys in West Hartford?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer delivery and pickup?
Yes, this Five Guys location offers in-store pickup and delivery services every day from 11:00 AM to 9:30 PM.
How can I order food or view the menu from Five Guys West Hartford?
You can view the menu at http://www.fiveguys.com/Menu and place orders online at https://order.fiveguys.com/location/five-guys-west-hartford/menu or via the Five Guys mobile app.
What payment methods are accepted at Five Guys in West Hartford?
Five Guys accepts American Express, Discover, MasterCard, Visa, Apple Pay, Android Pay, cash, and debit cards.
Are there gluten-free options available at Five Guys West Hartford?
Yes, sandwiches such as burgers and hot dogs are available without buns using wraps or bowls, but cross-contamination risk exists; please check the allergen chart for details.
What kind of food and customization options does Five Guys offer?
Five Guys offers hamburgers, cheeseburgers, fries, milkshakes, hot dogs, veggie sandwiches, and more, with over 250,000 ways to customize your burger and more than 1,000 milkshake combinations.
Which nearby places can help me plan my visit to Five Guys in West Hartford?
Nearby places like Bishops Corner shopping center and Whole Foods Market can be convenient for shopping before or after your meal at Five Guys.
Are there any other dining options near Five Guys in West Hartford?
Yes, nearby restaurants include Ocho Cafe (Mexican/Tex-Mex), Bertucci's (Italian), Genji Sushi Bishops Corner (Japanese), and D'Angelo Grilled Sandwiches (fast food).
Can nearby facilities like Walgreens or Hartford HealthCare be useful during a visit to Five Guys?
Yes, Walgreens for pharmacy and essentials, and Hartford HealthCare Medical Group or Urgent Care nearby, provide convenient health and medical services around Five Guys.
Brand Certified Facts from Five Guys
Five Guys partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: