Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 316 North Main Street in West Hartford is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
537 reviews
5 stars
298
4 stars
118
3 stars
42
2 stars
31
1 star
48
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported poor service, including rude staff and incorrect orders.
Food Quality
While some customers praised the burgers and fries, others complained about cold, soggy, or poorly prepared food.
Pricing Concerns
Many reviews highlighted the high prices, with several customers feeling that the cost did not match the quality of the food.
Positive Experiences
Despite the issues, several customers enjoyed their meals and appreciated the friendly service at times.
- MBMatt Bouthet5 days ago5.0Classic 5 guys burger experience. They hooked it up with the fries
- PSPaul SmithJan 2, 20261.0Subject: Formal Complaint Regarding Employee Misconduct at Five Guys Location on New Year’s Eve Five Guys Burgers and Fries Corporate Office 1940 Duke Street, 5th floor, Alexandria, VA 23314 January 2, 2026 Dear Five Guys Corporate Team, I am writing to lodge a strong complaint about the unprofessional and offensive behavior of three employees at your 316 North Main, West Hartford, 06511 restaurant on New Year’s Eve, December 31, 2025. While I was seated enjoying my meal, a DoorDasher entered to pick up an order. As he exited professionally, three Black male employees—two appearing 50-60 years old and one in his 20s—made derogatory remarks about him, gossiping loudly about his appearance, calling him “slow,” and criticizing his attire. This conduct was deeply offensive and unacceptable, especially as I have experience working with special needs children and recognize such comments as discriminatory and harmful. Employees in a low-wage role like grilling burgers and bagging fries have no right to belittle others, calling people slow, or criticizing on how doordashers or customers dress..particularly the older staff who should know better. This incident disrupted my dining experience and reflects poorly on your brand’s commitment to respect and inclusivity. I demand a thorough investigation, disciplinary action against these individuals, and training on workplace professionalism and anti-discrimination policies. Please respond within 14 days with details of the steps taken. Sincerely, Paul Smith
- PGPaula GarciaJan 1, 20261.0Whatever worker is working 1/1/26 at 3pm needs to get fired threatening people over the phone
- NJnicole jiangDec 29, 20251.0Today was my first time visiting this Five Guys, and the customer service was terrible. The staff seemed annoyed the entire time while taking my order. It made the experience very uncomfortable. I live just one minute away, but I don’t plan on coming back. I’d rather drive farther to go to McDonald’s.
- AOAngel OteroDec 2, 20254.0Took my daughter out for her bday. Her 1st time trying 5 guys. She gave it a 10 outta 10 but for $50 its insane. Go peep out the review on my YouTube channel. O Nation. Make sure to like and subscribe
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys in West Hartford accept reservations?
No, Five Guys at 316 North Main Street in West Hartford does not accept reservations.
What are the opening hours for Five Guys in West Hartford?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer delivery and pickup?
Yes, this Five Guys location offers in-store pickup and delivery services every day from 11:00 AM to 9:30 PM.
How can I order food or view the menu from Five Guys West Hartford?
You can view the menu at http://www.fiveguys.com/Menu and place orders online at https://order.fiveguys.com/location/five-guys-west-hartford/menu or via the Five Guys mobile app.
What payment methods are accepted at Five Guys in West Hartford?
Five Guys accepts American Express, Discover, MasterCard, Visa, Apple Pay, Android Pay, cash, and debit cards.
Are there gluten-free options available at Five Guys West Hartford?
Yes, sandwiches such as burgers and hot dogs are available without buns using wraps or bowls, but cross-contamination risk exists; please check the allergen chart for details.
What kind of food and customization options does Five Guys offer?
Five Guys offers hamburgers, cheeseburgers, fries, milkshakes, hot dogs, veggie sandwiches, and more, with over 250,000 ways to customize your burger and more than 1,000 milkshake combinations.
Which nearby places can help me plan my visit to Five Guys in West Hartford?
Nearby places like Bishops Corner shopping center and Whole Foods Market can be convenient for shopping before or after your meal at Five Guys.
Are there any other dining options near Five Guys in West Hartford?
Yes, nearby restaurants include Ocho Cafe (Mexican/Tex-Mex), Bertucci's (Italian), Genji Sushi Bishops Corner (Japanese), and D'Angelo Grilled Sandwiches (fast food).
Can nearby facilities like Walgreens or Hartford HealthCare be useful during a visit to Five Guys?
Yes, Walgreens for pharmacy and essentials, and Hartford HealthCare Medical Group or Urgent Care nearby, provide convenient health and medical services around Five Guys.