Dunkin'

3.7
364 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Hartford, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
450 New Park Ave, West Hartford, CT
06110, United States

Hours

Reviews

3.7
364 reviews
5 stars
178
4 stars
59
3 stars
36
2 stars
18
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Food Quality

Numerous complaints about food and drink quality, including spoiled items and incorrect orders.

Speed of Service

Customers frequently noted slow service and long wait times, even during non-busy hours.

Cleanliness and Safety

Concerns raised about food safety practices, including employees not following hygiene standards.

Management Issues

Several reviews mentioned poor management and lack of training for staff, contributing to overall dissatisfaction.
  • KB
    Kate Berger
    Oct 11, 2025
    5.0
    The lady at the drive-thru this morning around 6:45 a.m. was very fast and professional. Congratulations!
  • LM
    Ludwin Mejia
    Aug 30, 2025
    1.0
    Pésimo servicio
  • RB
    Robby Backup
    Aug 27, 2025
    1.0
    Watched em reuse a cup that was dropped on the floor and still served to customer and snack nd bacons not recommended there only 4 little strips for $4
  • SP
    Susan Pawlina
    Jul 30, 2025
    1.0
    Won’t be returning after today. I ordered a bagel with veggie cream cheese. By the time I got to work and took a bite, the flavor and texture were clearly off. When I opened it up, the cream cheese was visibly spoiled and curled. Someone knowingly spread spoiled cream cheese on a customer’s food. That’s unacceptable and foul behavior. On top of that, your store’s phone number doesn’t even work for me to have called about it. Check your stock. Check your dates. Do better.
  • HP
    Helen Pham
    Jun 15, 2025
    1.0
    dont know what was wrong with the girl working today but not once has she acknowledged me coming. i even had to ask if they were taking orders because I was standing at the front for a while. even after they took the order, my drinks didnt get made. I have to ask them to make it, keep in mind that it was not busy for dine in at all.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in West Hartford, CT?

Dunkin' in West Hartford, CT is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.