Dunkin'

Reviews

• RN

  Rachel Nancy

  Oct 20, 2025
  1.0
  Completely understaffed
• FL

  Fly Lelo

  Oct 16, 2025
  1.0
  The male worker should not be cleaning and dusty the area while the coworkers are making food and drinks I saw dust in the air getting on food and customers order I won’t be coming here anymore and he very rude. Today on 10.21 why is he blasting music in the store at 7am 10.26 they need to wear hat there was air in my food
• AB

  Anita Boateng

  Aug 5, 2025
  1.0
  If you have Uber eats picking up here is a nuisance. Heads up
• LF

  Livy F

  Jul 24, 2025
  5.0
  Super small inside, but the bathroom is clean and they always have your order ready in a timely manner!
• TP

  Tony Di Pietro

  Jun 11, 2025
  1.0
  Before I start this complaint, I need to say that I rarely ever complain and like to give good feedback on businesses. I had the worst experience that I have ever had at any restaurant. At around 11:30am, I went to go buy a dozen donuts for my coworkers, but had to use the bathroom first. I went to open the door and it was locked. So I waited like anybody else does. Next thing I know, an employee walks out and asks if I’m the one waiting to use the bathroom. I said that I was and she proceeded to berate me loudly in front of the whole store, treating me like I was her naughty five-year-old, saying that I needed to knock before I entered. I told her that the door was locked, that I didn’t enter, and to lose her attitude. I also told her that most people automatically juggle the knob if there’s no sign saying to knock first. She proceeded to argue with me, and we got into a screaming match. I demanded to speak to the manager but they said that person was not there. No employee should EVER treat customers that way! I have been doing customer service for over 40 years, and I would NEVER speak to someone and disrespect them like she did to me! You do not need people like that working at your store treating their customers this way. She needs to be fired. I was told that her name is Avi. She does not belong in any type of job facing customers. I come to the store spending a lot of money regularly, but will never go in there again, unless she is fired. I am also contacting my friends at corporate to make sure that this issue is settled. Needless to say, I left without buying anything and went to another Dunkin to give them my business instead. Her behavior may work in an inner city fast food place, but it doesn’t work in West Hartford. Please fix this situation. Thank you!

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