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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(348 reviews)

Business Details

(860) 313-0714
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Hartford, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
500 West Farms Mall, West Hartford, CT
06110, United States

Hours

Reviews

3.8
348 reviews
5 stars
174
4 stars
60
3 stars
44
2 stars
14
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers' needs.

Order Accuracy

Many customers reported issues with incorrect orders and a lack of attention to detail, leading to dissatisfaction with their food and drinks.

Cleanliness and Hygiene

Several reviews mentioned concerns about cleanliness, including dirty cups and unsanitary practices, which raised safety and hygiene issues.

Staff Attitude

A recurring theme was the negative attitude of staff members, with many customers feeling ignored or treated poorly during their visits.

Mixed Food Quality

While some customers enjoyed specific items like donuts and drinks, others complained about the quality and preparation of food items.
  • MS
    Martin Soto
    4 days ago
    1.0
    How can they simultaneously be extremely snail paced slow yet still act like they’re too busy to take your order at the counter? I saw people waiting at the counter for more then 6 minutes and yet food or drinks weren’t even coming out. Do they just stand there and do nothing?
  • HT
    Hunor Tube
    Feb 15, 2026
    2.0
    Had a rather unpleasant experience here today with my mother. We ordered two iced coffee’s and one refresher, no food. It was nearly 10 minutes that we waited when finally they gave out a refresher and an iced coffee, but it wasn’t for us, it was for two people that ordered after we did. Naturally, my mother spoke up and asked politely where our drinks are as we ordered before they did and on top of that we were patiently waiting for almost 10 minutes. One of the Hispanic ladies working there lashed out at her saying things like “Don’t talk to my co-workers like that”, “if dont like it then don’t come back here”, “it’s super busy here so we can’t get everything right”, mind you there were only three other customers in the store, the two people that got their drinks before us, and one person ordering something. This same lady ended up apologizing to us before we left, and I do like to give people the benefit of the doubt as who knows they could be having a really bad day, but that still doesn’t excuse her making such a big scene and being totally unprofessional at first, I did appreciate the apology though. Truthfully, the only reason i’m giving two stars in my rating for service and atmosphere is because there was this hard working young Black man who seemed to be the only one really working to deliver every single order, he also remained professional throughout everything, he deserves a raise.
  • KL
    K. L.
    Jan 30, 2026
    2.0
    Worker took our order without ever saying a word and appearing bored. Handed our drink to us like we were a bother. The other female worker handed the drink to us as well with a frown on her face and couldn't be bothered to speak either. Maybe these two employees need new jobs. Employee who looked to be possibly the manager sitting at a table flirting with young girls.
  • LB
    Lynn Bryant
    Jan 21, 2026
    4.0
    The tellers were very nice. The Raspberry "croissant" was Delicious and light.
  • AB
    Angel Bernardo
    Jan 17, 2026
    1.0
    Was a terrible service! We ordered 2 cups of coffee and the cups were all dirty. Bad customer service, the staff were really unfriendly. I don't recommend anyone come to this place, it was a terrible experience. Not washing hands and reusing headphones is a hard pass. Definitely gonna dip outta there!

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in West Hartford, CT?

Dunkin' in West Hartford is open Monday to Thursday from 8:00 AM to 8:30 PM, Friday and Saturday from 8:00 AM to 9:30 PM, and Sunday from 9:00 AM to 6:30 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services to its customers.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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