Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in WEST HARTFORD? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 1143 C New Britain Ave Ste C.
Numerous reviews highlighted poor customer service, including unresponsive staff, rude interactions, and issues with order accuracy.
Delivery Issues
Many customers experienced significant delays in delivery, with some orders arriving cold or not at all.
Food Quality
Several reviews mentioned declining food quality, including complaints about undercooked items, incorrect orders, and food safety concerns.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences to be had.
AW
Adriano Wolff
Jan 21, 2026
1.0
I have been a loyal customer for many years, but recently the service has become unacceptable. Calls are consistently not answered, making it impossible to place an order by phone. Because of this, you have lost a customer. This issue will also be reported to Domino’s corporate. I will be ordering from another pizzeria that values customer service.
MJ
Michele Jaworski
Jan 9, 2026
1.0
Cold $20 pizza delivered a half an hour later than it was supposed to be. Will never order from them again.
DB
Destiny Brucelis
Nov 23, 2025
1.0
I didn’t receive the order. I called the store they told me it was dropped off I asked what address and they couldn’t even tell me my address. Driver lied and said I came to the door and grabbed the order. They said there’s nothing they can do about me not receiving the order. They refused to refund or replace my order and hung up on me.
QC
QJ Chen
Nov 20, 2025
3.0
Today I came to the store to buy pizza. Because I’m not familiar with cheeses, I couldn’t clearly tell the staff the names of the three types I wanted. The only female staff member in the store showed impatience and even rolled her eyes. She didn’t provide the help I needed and just kept repeating the cheese names, even though she knew I couldn’t understand. It made me feel uncomfortable. My previous visit was much better—the gentleman who helped me last time was friendly and respectful.
We will still come back because the store is close to our home, and my husband and children really like your pizza. The prices are also very reasonable.
TB
Thomas Brielmann
Oct 30, 2025
4.0
It's Dominoes. But I'll admit they've improved a lot over the years. Do yourself a favor, however, and avoid the high delivery fees by picking up at the shop.