Chipotle Mexican Grill

2.3
114 reviews

About

Mexican Restaurant
Chipotle West Hartford - West End is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
251 Prospect Ave, West Hartford, CT
06119, United States

Hours

Reviews

2.3
114 reviews
5 stars
29
4 stars
6
3 stars
5
2 stars
9
1 star
65

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including undercooked rice, bland flavors, and incorrect orders.

Service Speed

Many reviews highlighted slow service, long wait times, and disorganization during peak hours.

Cleanliness

Customers frequently mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior.
  • LO
    Lauren O'Sullivan
    2 days ago
    1.0
    I ordered online through the Chipotle app. It was a pretty large and expensive order. When the food arrived there were no utensils as requested. The side of guacamole was dark brown. One burrito bowl was supposed to have barbacoa and it was carne asada. Another burrito bowl was supposed to have chicken and it was completely burned. I honestly don’t even know if it was really chicken. The rice wasn’t cooked all the way and was crunchy. I called to make a complaint as I spent a pretty penny and could t even get anyone to talk to me on the phone.
  • AW
    Amonnie Woodard
    Jan 2, 2026
    1.0
    Service was absolutely horrible, it’s January 2nd 2026 at 10:15pm I asked the worker a question about the food she proceeds to say “what you see is what you get” then proceeds to tell me I can “meet her outside”. Very un professional and off putting won’t return to this location.
  • AB
    Adam Blotner
    Dec 26, 2025
    2.0
    ME: Can I have more veggies, please? EMPLOYEE: We’re out of veggies ME: What about those veggies that I see cooking on the grill? E: Those are for mobile orders only. We’re otherwise out. ME: So you’re saying if I place an order right now on my phone, I could have those veggies? MANAGER: Yes. E: You see, the online customers have already paid for those veggies. ME: That doesn’t make any sense. If I were to order online, I have not yet paid for those veggies. I would pay, and then they would be mine, just as I am willing to do here in this line. I don’t want to get out of line and wait for an online order. Can you just take a discount off for the fact that there aren’t any veggies? MANAGER: No, sir, because the veggies aren’t what you’re paying for in a veggie burrito. ME: Then how are the veggies in the back already “paid for”??!!
  • GR
    Gian Rivera
    Dec 21, 2025
    1.0
    This is probably the worst chipotle I've ever been to, the 2 times I ate from here the food Is absolutely disgusting, the rice is undercooked and hard as a rock, it's super flavorless, they gave me like 2 pieces of chicken for an entire dang burrito and the whole burrito was just that nasty hard rice with black beans, nothing more!!! sadly I was sick and ordered door dash but door dash ordered from this location since it's the closest and omg the most nasty shit I've ever eaten. 20$ wasted. Teach your employees how to follow the cooking instructions!!!
  • AC
    Andre Chamberlin-W
    Dec 14, 2025
    1.0
    Guy workers were handsome. That about it. Burrito and chipotle bowl - rice was not even cooked to par. Steak wasn’t even how I like my steak. Rice Still hard. No seasoning on anything everything just tasted bland. First time having Chipotle for the BOGO, & I wasn’t really impressed. The establishment had the heat up way too much. Was sweating waiting in line. Counter where my burrito was wrapped could’ve been more frequently wiped down, so that was also another turnoff. Most likely will not be returning to any chipotle. I give credit where credits due please don’t think I’m one of those disgruntled customers.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in West Hartford serve?

Chipotle West Hartford offers fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours of Chipotle Mexican Grill at 251 Prospect Ave?

Chipotle is open daily from 10:45 AM to 11:00 PM.