Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle West Hartford - West End is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.3
123 reviews
5 stars
32
4 stars
6
3 stars
4
2 stars
10
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of accountability.
Food Quality
Several customers reported issues with food quality, including undercooked rice, missing items, and incorrect orders, leading to dissatisfaction with their meals.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors, which negatively impacted the overall dining experience.
Staffing Issues
Customers noted that the location is often understaffed, leading to long wait times and disorganization during busy periods.
Inconsistent Experience
While some customers praised individual staff members for their service, many others reported inconsistent experiences, with some visits being satisfactory and others being disappointing.
SW
Shaun Ward
2 days ago
5.0
Great restaurant love the atmosphere ran into an employee that made my day I think her name was Kiara if I can recall she was so down to earth made my experience worth the while.. when I was ordering my food thanks Kiara and the whole chipotle team
YH
Yusuf Habibi
4 days ago
1.0
I went in the chipotle to buy a chips and the chips was like 4$ and they charged us 36$ dollars not go to this chipotle it’s a fraud
JW
Jesse Wasserman
Feb 19, 2026
1.0
I never ever put reviews of places but this place makes me leave mad every time. I won’t go back to this location ever. The women working the counter with the pink hair was hard working but the only one. I asked her for a fork because they were out and she said someone will bring them out. Meanwhile there’s at least 10 other people waiting for the forks and their orders. Time goes on about 25 minutes and I ask a man that walks past me and instead of just doing his job he gave me attitude and told me to chill out. That being said the whole time I was there he was sitting in the bathroom not working. After all of that I asked him again and said excuse me 10 times and he ignored me and walked away did not get any forks but instead just stood there on his phone while everyone waited. I asked another employee and they said that this isn’t the first time he has been rude to customers. This man should be fired immediately and taught a lesson on respect. Like I said I am not one to send a review but after that experience I want this man fired. After seeing all the horrible reviews on this location I don’t see it being open long. Once again the women with the pink hair worked hard and the other employee I talked to was nice. The Asian man who was rude to everyone and spent the whole time in the bathroom needs to get humbled and fix his attitude. I’d be happy to talk to management about this and do whatever is needed to make sure this man never works again there.
NJ
Nella JJ
Jan 31, 2026
1.0
Ordered pick up and was greeted by staff stating that “ I need to pay attention my order was set for instore pick up” I showed this crazy employee my order and showed her how it literally says drive thru. Instead of taking accountability, again she says her co workers moved my food. I told her thank you and she said you’re NOT welcome. Absolutely unacceptable this lady was pissed about something and it wasn’t MY problem. Do you guys teach customer service cause I would never be this disrespectful
JJ
Jez Jimen
Jan 24, 2026
1.0
The food was alright as always, the server/ employee who took care of me and my order which was two bowls was wonderful. The atmosphere was disgusting the floors was a mess the soda station was disgusting and the soda machines like the coke and lemonade was nasty water I asked the manager about it and was waiting almost 20 minutes for something to be done basically paid for soda cups but didn’t even get any. Tables was a mess, there were no forks where the spoons was. And Had to ask the manager again about the soda machine but got frustrated and left Before anything was done I don’t think I’ll be returning if it wasn’t for the wonderful employee who took my order from start to finish until it was sent to the register.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in West Hartford serve?
Chipotle West Hartford offers fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours of Chipotle Mexican Grill at 251 Prospect Ave?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in West Hartford?
Chipotle is located at 251 Prospect Ave, Suite 100, West Hartford, CT 06119.
Can I order food online from Chipotle West Hartford?
Yes, you can order online through Chipotle's official website or their mobile app.
How can I contact Chipotle Mexican Grill West Hartford?
You can reach them by phone at +1 959-248-5954 or email at CT.4747.WestHartford@chipotle.com.
What is Chipotle's commitment to food quality?
Chipotle uses 53 real ingredients, focusing on responsibly sourced and sustainably farmed food without artificial colors, flavors, or preservatives.
Which nearby public transportation station can help customers visit Chipotle?
The Kane Street (CDOT station), a bus and train station, is nearby and convenient for customers traveling to Chipotle.
What other dining options are near Chipotle West Hartford?
Nearby restaurants include Teriyaki Madness, Burger King, Dunkin', D'Angelo Grilled Sandwiches, Jersey Mike’s, McDonald’s, Prospect pizza, and Starbucks for a variety of food choices.
Are there any car rental services near Chipotle West Hartford?
Yes, Sixt Rent A Car has locations nearby to help with your travel needs.
What shopping options are available close to Chipotle at 251 Prospect Ave?
Nearby shopping includes Prospect Plaza Shopping Center, Sally Beauty, Pretty Woman Boutique, Rainbow Shops, DTLR, Payless ShoeSource, Solid Gold, and New England City Sports.
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