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Chipotle Mexican Grill

2.3
(123 reviews)

About

Mexican Restaurant
Chipotle West Hartford - West End is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
251 Prospect Ave, West Hartford, CT
06119, United States

Hours

Reviews

2.3
123 reviews
5 stars
32
4 stars
6
3 stars
4
2 stars
10
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of accountability.

Food Quality

Several customers reported issues with food quality, including undercooked rice, missing items, and incorrect orders, leading to dissatisfaction with their meals.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors, which negatively impacted the overall dining experience.

Staffing Issues

Customers noted that the location is often understaffed, leading to long wait times and disorganization during busy periods.

Inconsistent Experience

While some customers praised individual staff members for their service, many others reported inconsistent experiences, with some visits being satisfactory and others being disappointing.
  • SW
    Shaun Ward
    2 days ago
    5.0
    Great restaurant love the atmosphere ran into an employee that made my day I think her name was Kiara if I can recall she was so down to earth made my experience worth the while.. when I was ordering my food thanks Kiara and the whole chipotle team
  • YH
    Yusuf Habibi
    4 days ago
    1.0
    I went in the chipotle to buy a chips and the chips was like 4$ and they charged us 36$ dollars not go to this chipotle it’s a fraud
  • JW
    Jesse Wasserman
    Feb 19, 2026
    1.0
    I never ever put reviews of places but this place makes me leave mad every time. I won’t go back to this location ever. The women working the counter with the pink hair was hard working but the only one. I asked her for a fork because they were out and she said someone will bring them out. Meanwhile there’s at least 10 other people waiting for the forks and their orders. Time goes on about 25 minutes and I ask a man that walks past me and instead of just doing his job he gave me attitude and told me to chill out. That being said the whole time I was there he was sitting in the bathroom not working. After all of that I asked him again and said excuse me 10 times and he ignored me and walked away did not get any forks but instead just stood there on his phone while everyone waited. I asked another employee and they said that this isn’t the first time he has been rude to customers. This man should be fired immediately and taught a lesson on respect. Like I said I am not one to send a review but after that experience I want this man fired. After seeing all the horrible reviews on this location I don’t see it being open long. Once again the women with the pink hair worked hard and the other employee I talked to was nice. The Asian man who was rude to everyone and spent the whole time in the bathroom needs to get humbled and fix his attitude. I’d be happy to talk to management about this and do whatever is needed to make sure this man never works again there.
  • NJ
    Nella JJ
    Jan 31, 2026
    1.0
    Ordered pick up and was greeted by staff stating that “ I need to pay attention my order was set for instore pick up” I showed this crazy employee my order and showed her how it literally says drive thru. Instead of taking accountability, again she says her co workers moved my food. I told her thank you and she said you’re NOT welcome. Absolutely unacceptable this lady was pissed about something and it wasn’t MY problem. Do you guys teach customer service cause I would never be this disrespectful
  • JJ
    Jez Jimen
    Jan 24, 2026
    1.0
    The food was alright as always, the server/ employee who took care of me and my order which was two bowls was wonderful. The atmosphere was disgusting the floors was a mess the soda station was disgusting and the soda machines like the coke and lemonade was nasty water I asked the manager about it and was waiting almost 20 minutes for something to be done basically paid for soda cups but didn’t even get any. Tables was a mess, there were no forks where the spoons was. And Had to ask the manager again about the soda machine but got frustrated and left Before anything was done I don’t think I’ll be returning if it wasn’t for the wonderful employee who took my order from start to finish until it was sent to the register.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in West Hartford serve?

Chipotle West Hartford offers fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours of Chipotle Mexican Grill at 251 Prospect Ave?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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