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Brand Certified

Chipotle Mexican Grill

3.5
(698 reviews)

About

Mexican Restaurant
Chipotle West Hartford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
966 Farmington Ave, West Hartford, CT
06107, United States

Hours

Reviews

3.5
698 reviews
5 stars
287
4 stars
142
3 stars
65
2 stars
31
1 star
173

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and ignored.

Food Quality

Customers frequently reported issues with food quality, including cold, undercooked, and improperly prepared items, as well as missing ingredients.

Cleanliness

The restaurant was often described as dirty, with unclean tables and floors, leading to a negative dining experience.

Order Accuracy

Many customers experienced problems with incorrect orders, missing items, and inadequate portion sizes, contributing to overall dissatisfaction.

Staff Training

There were consistent mentions of poor staff training, resulting in a lack of product knowledge and inefficient service.
  • MW
    Makayla Winegar
    Feb 19, 2026
    1.0
    My friends and I went to this chipotle and my friend had a free entree and was having issues at the checkout with the worker, they were both confused but ended up figuring it out. We start to walk out and stop at the bathroom but then we hear the same worker talking shit about us and the situation and yelling at us “do you need something” and when I asked why she was being rude she responds “because I can” when I confronted her about it and continued to yell and have an attitude about it in front of her manager who also did nothing about it. Not professional especially being a grown women working at a chipotle and yelling at college kids 😭😭
  • OD
    Oscar Diaz
    Jan 24, 2026
    1.0
    The food was good until there was plastic in my food they need to do a better job starting by keeping the saran wrap out of the food.
  • DL
    Derek L
    Jan 3, 2026
    5.0
    I avoided this place at all costs because of how many bad experiences I had here. The crew tonight of Marcus, Misiel, and Alejandro had this place running smooth as can be. Finally have the right staff here!
  • TJ
    tameica james
    Dec 27, 2025
    1.0
    Food cold, Salt, nasty and disgusting. I am so disappointed. Everything taste like it’s been sitting there for hours
  • MH
    Margaret Hagins
    Dec 22, 2025
    4.0
    12/22/25 The young lady that was preparing my food was moving so fast she wasn't giving me a chance to tell her what I want she did not know the product that was on the menu that I was ordering from. The young lady that was at the cash register was being rude to the lady in front of me and she was moving so fast and being so impatient no customer skills at all!

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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