Chipotle Mexican Grill

3.3
756 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Corbins Corner is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1457 New Britain Ave, West Hartford, CT
06110, United States

Hours

Reviews

3.3
756 reviews
5 stars
275
4 stars
156
3 stars
57
2 stars
60
1 star
208

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's unsanitary conditions, including dirty tables, floors, and food preparation areas.

Customer Service

Many customers reported rude and unprofessional behavior from staff, with complaints about poor communication and lack of attention.

Food Quality

Several reviews mentioned issues with food quality, including small portion sizes, incorrect orders, and unsatisfactory preparation.

Management Issues

Customers expressed concerns about poor management and lack of accountability, with calls for better staff training and oversight.
  • MA
    Matthew Allen
    Dec 18, 2025
    1.0
    Terrible location. No one cares.
  • AS
    Alesh Serr
    Nov 29, 2025
    1.0
    I was at this location today with my kids, and the experience was extremely disappointing from start to finish. The employees were not paying attention at all. I had to speak loudly to place our order, and even then, they kept asking me to repeat the exact instructions. They were busy talking among themselves and seemed annoyed with me for simply ordering my food right in front of my kids. On top of that, after we finally finished ordering, they refused to accept a $50 bill. I was lucky I had my credit card with me at that moment; otherwise, I would have had to leave the food behind after all that trouble. I can’t imagine how much food gets wasted every day if other customers end up in the same situation. This is extremely poor management and terrible customer service. As a business owner myself, I genuinely feel bad for the owner because the staff is ruining the business. I wish I could give zero stars. We will not be returning to this location.
  • LC
    Leah Ciardullo
    Oct 26, 2025
    1.0
    I don’t usually add reviews to restaurants but this was really upsetting. I never usually go to this Chipotle and I don’t plan on coming back. I ordered a Quesadilla with extra rice and when I pulled it out of the bag I was very disappointed. There was the tiniest container of rice (similar to the size of a cup you would get ketchup in a restaurant) and the quesadilla was half the size it usually is. The food was good but not for the $14 I paid.
  • LR
    Lacy Richie
    Oct 23, 2025
    1.0
    DO NOT EAT HERE!!!! VERY DIRTY KITCHEN THAT DOES NOT FOLLOW FOOD PREP GUIDELINES!!!! THIER FOOD IS CONTAMINATED FROM DIRTY CUTTING BOARDS DO NOT EAT HERE YOU WILL GET SICK!!!!!
  • SS
    Supra
    Oct 10, 2025
    1.0
    No idea how this place is still open in such a nice area. Super dirty. Employees don’t seem to care. Not to mention waited for a while with zero interaction (was only person there at that moment). Ended up leaving without food. Got grossed out just waiting and looking at the mess especially where they make the food.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food can I find at Chipotle Mexican Grill at Corbins Corner?

Chipotle offers customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill in West Hartford?

Chipotle is open every day from 10:45 AM to 11:00 PM.