Chipotle Mexican Grill

3.3
755 reviews
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About

Mexican Restaurant
Chipotle Corbins Corner is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1457 New Britain Ave, West Hartford, CT
06110, United States

Hours

Reviews

3.3
755 reviews
5 stars
276
4 stars
156
3 stars
57
2 stars
60
1 star
206

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's unsanitary conditions, including dirty tables, floors, and food preparation areas.

Customer Service

Many customers reported rude and unprofessional behavior from staff, with a lack of acknowledgment and poor communication.

Food Quality

Several reviews mentioned inconsistent food quality, including small portion sizes, overcooked ingredients, and missing items from orders.

Management Issues

Customers expressed concerns about poor management and lack of accountability, with calls for better staff training and oversight.

Overall Experience

The overall sentiment was negative, with many customers stating they would not return to this location due to repeated poor experiences.
  • LC
    Leah Ciardullo
    Oct 26, 2025
    1.0
    I don’t usually add reviews to restaurants but this was really upsetting. I never usually go to this Chipotle and I don’t plan on coming back. I ordered a Quesadilla with extra rice and when I pulled it out of the bag I was very disappointed. There was the tiniest container of rice (similar to the size of a cup you would get ketchup in a restaurant) and the quesadilla was half the size it usually is. The food was good but not for the $14 I paid.
  • LR
    Lacy Richie
    Oct 23, 2025
    1.0
    DO NOT EAT HERE!!!! VERY DIRTY KITCHEN THAT DOES NOT FOLLOW FOOD PREP GUIDELINES!!!! THIER FOOD IS CONTAMINATED FROM DIRTY CUTTING BOARDS DO NOT EAT HERE YOU WILL GET SICK!!!!!
  • SS
    supraslide
    Oct 10, 2025
    1.0
    No idea how this place is still open in such a nice area. Super dirty. Employees don’t seem to care. Not to mention waited for a while with zero interaction (was only person there at that moment). Ended up leaving without food. Got grossed out just waiting and looking at the mess especially where they make the food.
  • TL
    Tanya Louise
    Oct 5, 2025
    1.0
    I love how I walk in to place an order an all staff if standing in the back talking and they seen me an still continued to stand there in talk not even acknowledging me I wasn’t expecting them yo break there neck to service me but at least acknowledge I’m there by saying I’ll be right with you after 3 mins I left not worth it I’ll make chipotle at home
  • GM
    giuseppe macri
    Oct 5, 2025
    1.0
    Literally no one in line, a woman at the online order station making a burrito, how are you going to look a customer in the eye and tell them “we’re not making burritos at this time”. Well someone is, just not for me I guess. I wish a Moes would open up closer. The woman with the glasses should be on register if she isn’t on the mood to make burritos Edit: management did not reach out to me yet, guess we know who to blame for store being terrible.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food can I find at Chipotle Mexican Grill at Corbins Corner?

Chipotle offers customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill in West Hartford?

Chipotle is open every day from 10:45 AM to 11:00 PM.