Ben & Jerry’s

Reviews

• JB

  Julia Burke

  Feb 14, 2026
  5.0
  Friendly and kind young man who waited on us. Was telling all the customers thanks for coming in. Good vibes here!
• AS

  Abedin Sherifi

  Dec 20, 2025
  2.0
  Ice cream was okay but prices are outrages. I ended up paying over $16 for 2 small ice cream sugar cones!! Not coming back to this place.
• BM

  Barbara Mohedano

  Dec 14, 2025
  2.0
  Good ice cream but no the best I ever had, and $8 per ice cream is kinda insane! 👎🏼
• RL

  Renee L.

  Sep 28, 2025
  5.0
  Wow! It’s rare to find a place so accommodating with allergies. So grateful!
• BB

  Bing Bong

  Sep 10, 2025
  4.0
  Overall, Ben & Jerry’s is a great spot to stop by for a scoop of ice cream! it’s been a staple of W. Hartford Center for many years now, and I’m grateful that it’s maintained such a long-term presence. The staff are always friendly, kind, and very efficient! The price is a little steep, but so is everything in West Hartford these days. Overall, there’s a good selection of ice cream! I consume only dairy free ice cream, and usually they will have at least 2 to 3 flavors. The selection of dairy ice cream flavors is more expansive, and they truly have something for everyone in terms of taste. Their shakes and smoothies also looked delicious as well! Unfortunately, the line is usually extremely long in the summer. The last time I was there, in late June, the line stretched all the way out the door. There were only two employees working, and they seemed quite young. They were doing a wonderful job, but it looked like a lot to juggle. In the warmer months, it may be helpful to staff more people due to the sheer volume. I wanted to mention something that occurred at my last visit that concerned me. The line was extremely long. The couple in front of us had two medium-large sheepdogs. The dogs were extremely anxious and nervous being in such a long line and in a small and cramped space. They were clearly not doing well. A staff member kindly asked the couple to bring the dogs outside. They were obviously not service dogs as they had no vest or badge and were clearly not trained to be calm in stressful situations. The couple then proceeded to lie and say they were service animals. The staff dropped it, but I feel that a sign may be helpful for the front door stating service animals only. It was uncomfortable to see these dogs in distress in such a small shop, they were whining and very anxious. Just wanted to give my feedback! Keep up the good work (-:

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