Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCatererBen & Jerry's
Head to our West Hartford ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
319 reviews
5 stars
186
4 stars
73
3 stars
31
2 stars
9
1 star
20
What are people saying?
AI-generated from recent customer reviews
Pricing
Many customers found the prices to be excessively high for the portion sizes offered.
Customer Service
While some reviews praised the friendly and accommodating staff, others reported poor service and unprofessional behavior from certain employees.
Ice Cream Quality
The ice cream quality received positive remarks, with many customers enjoying the flavors and variety available.
Staffing Issues
Several reviews highlighted understaffing during busy times, leading to long wait times and overwhelmed employees.
Store Environment
The store was noted to be small and cramped, especially during peak hours, which affected the overall experience.
- ASAbedin SherifiDec 20, 20252.0Ice cream was okay but prices are outrages. I ended up paying over $16 for 2 small ice cream sugar cones!! Not coming back to this place.
- BMBarbara MohedanoDec 14, 20252.0Good ice cream but no the best I ever had, and $8 per ice cream is kinda insane! 👎🏼
- RLRenee L.Sep 28, 20255.0Wow! It’s rare to find a place so accommodating with allergies. So grateful!
- BBBing BongSep 10, 20254.0Overall, Ben & Jerry’s is a great spot to stop by for a scoop of ice cream! it’s been a staple of W. Hartford Center for many years now, and I’m grateful that it’s maintained such a long-term presence. The staff are always friendly, kind, and very efficient! The price is a little steep, but so is everything in West Hartford these days. Overall, there’s a good selection of ice cream! I consume only dairy free ice cream, and usually they will have at least 2 to 3 flavors. The selection of dairy ice cream flavors is more expansive, and they truly have something for everyone in terms of taste. Their shakes and smoothies also looked delicious as well! Unfortunately, the line is usually extremely long in the summer. The last time I was there, in late June, the line stretched all the way out the door. There were only two employees working, and they seemed quite young. They were doing a wonderful job, but it looked like a lot to juggle. In the warmer months, it may be helpful to staff more people due to the sheer volume. I wanted to mention something that occurred at my last visit that concerned me. The line was extremely long. The couple in front of us had two medium-large sheepdogs. The dogs were extremely anxious and nervous being in such a long line and in a small and cramped space. They were clearly not doing well. A staff member kindly asked the couple to bring the dogs outside. They were obviously not service dogs as they had no vest or badge and were clearly not trained to be calm in stressful situations. The couple then proceeded to lie and say they were service animals. The staff dropped it, but I feel that a sign may be helpful for the front door stating service animals only. It was uncomfortable to see these dogs in distress in such a small shop, they were whining and very anxious. Just wanted to give my feedback! Keep up the good work (-:
- EEElleAug 17, 20255.0Hi! Yesterday was my 21st birthday and at about 12 am I went to this Ben and Jerry’s and had the best experience ever. The workers there (one named Elizabeth) were so nice and friendly to me and my friends. I cannot believe someone would be that happy at 12 am but these two workers were. I love Ben and Jerry’s even more now! Thank you guys!
Frequently Asked Questions About Ben & Jerry’s
What types of ice cream flavors does Ben & Jerry's West Hartford offer?
Ben & Jerry's West Hartford offers euphoric flavors with chunks and swirls, including non-dairy options served in freshly baked waffle cones, shakes, and sundaes.
Where is Ben & Jerry's West Hartford located?
Ben & Jerry's West Hartford is located at 5 1/2 South Main, West Hartford, CT 06107, USA.
What are the opening hours of Ben & Jerry's West Hartford?
Ben & Jerry's West Hartford is open daily from 12:00 PM until midnight Sunday through Thursday, and until 1:00 AM on Friday and Saturday.
Does Ben & Jerry's West Hartford offer ice cream catering services?
Yes, Ben & Jerry's West Hartford provides ice cream catering services including wedding and office catering.
Can I order ice cream online from Ben & Jerry's West Hartford?
Yes, you can order ice cream online for takeout or delivery through their website and delivery page.
What payment methods are accepted at Ben & Jerry's West Hartford?
Ben & Jerry's West Hartford accepts American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does Ben & Jerry's West Hartford offer delivery or curbside pickup?
Yes, they offer in-store pickup, curbside pickup, same-day delivery, and no-contact delivery options.
What nearby places can I visit in West Hartford after enjoying ice cream at Ben & Jerry's?
After visiting Ben & Jerry's, you can check out nearby places like Warhammer (a hobby and toy store), Kung Fu Tea (bubble tea and smoothie bar), or Sugarbelle (a bakery and cafe) for more treats and activities.
Is there convenient parking or transit near Ben & Jerry's West Hartford?
While the profile does not specify parking, the location on South Main is central, making it accessible for those visiting nearby places like the West Hartford Power Washers or local restaurants such as Sam's Gyro and Ambassador of India.
Are there any dining options near Ben & Jerry's West Hartford for a full meal before or after ice cream?
Yes, nearby dining options include Middle Eastern restaurants like Sam's Gyro and Gyro Palace, Indian cuisine at Ambassador of India, and Thai food at The Blue Elephant Trail and Blue Elephant Trail.