Business Details
About
Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Location
Hours
Reviews
3.9
700 reviews
5 stars
312
4 stars
188
3 stars
97
2 stars
37
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and unhelpful management.
Cleanliness
While some customers noted that the store was clean and well-stocked, others reported dirty conditions in certain areas.
Checkout Experience
Many customers expressed frustration with the self-checkout process, citing frequent malfunctions and long wait times due to limited cashier availability.
Pricing
Customers frequently mentioned that prices are high compared to competitors, with some feeling that advertised sales were misleading.
Product Availability
Several reviews indicated issues with stock levels, with customers often unable to find specific items they were looking for.
- EWEmily WatfordJan 4, 20261.0Can never get delivery right, don’t allow you to review substitutions. They send the email to review substitutions for delivery and then pack your shit up and send it anyway, 30 minutes before what their substitution email says. The employees packing it don’t know that 3 2lb bags of oranges equals 2 3lb bag of oranges, not one 3lb bag of oranges. Oh and don’t ever try getting 3 bags of chicken strips, impossible, you’ll always just get one regardless of day/time of delivery.
- MSMolly SmithDec 22, 20251.0Every time I go they have the slowest cashiers. And I don’t mean physically slow. Maybe don’t put the mentally disabled ones on register because clearly they can’t do anything right. Manager had to refund the entire order but had to scan every single item on a $120 order. Actually ridiculous. She also put her own phone number in after I put mine in. Weird.
- LLLouDec 20, 20251.0Website is terrible can’t place a pick up order from it it stays in a frozen mode. Inside is dirty. Deli dept men and women are just rude. Went in early just before 9 and the lady working in the deli looks at me and rudely says don’t you know we aren’t open. Sorry in to be a bother. Went to get knot rolls none there. Onion rolls everywhere, but may not be onions on the roll I’m told. And if they could regulate their self checkout to let me bag my groceries while ringing them thru that would be amazing. Left without anything .
- JRJorge RodriguezNov 16, 20251.0In this store, the customer service and management are absolutely terrible. When I tried to return items, I asked to speak to the manager, and he didn't come to help me, but the customer service representative didn't either. This store needs better, better-trained staff.
- OMOlivia MartinNov 15, 20251.0While the shop is good, clean, and the staff on the floor is helpful I have had a horrible experience trying to resolve an issue with with my account while using the app. I have called corporate AND the store and been bounced around and no one seems able to help. The whole experience is so frustrating that I'm probably just going to stop shopping here and go to the aldi across the street from now on which is frustrating because stop and shop has a larger selection of produce and other products but it's not worth the hassle honestly. I'd rather go without than have to beg and pleade to be able to use stop and shops system just to get advertised prices.
Frequently Asked Questions About Stop & Shop
What types of shopping options does Stop & Shop offer?
Stop & Shop offers multiple shopping options including in-store shopping, online ordering for both delivery and pickup, providing convenience to customers based on their preference.
What are the regular store hours for Stop & Shop in Waterford, CT?
Stop & Shop is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.
Does Stop & Shop have a loyalty program?
Yes, Stop & Shop has the GO Rewards loyalty program which offers personalized discounts and lets customers earn points redeemable for gas or groceries.
What delivery and pickup services are available at Stop & Shop?
Stop & Shop provides both delivery and pickup services to customers for their grocery orders.
What community programs is Stop & Shop involved in?
Stop & Shop is committed to fighting hunger through initiatives such as the Stop & Shop School Food Pantry Program to ensure no student goes to school hungry.
What is the contact phone number for Stop & Shop at 155 Boston Post Road?
You can reach Stop & Shop by calling +1 860-444-6772.
What are some nearby banking options to Stop & Shop in Waterford?
Nearby banking options include Chelsea Groton Bank and Liberty Bank, which customers can visit for financial services while shopping or running errands nearby.
Are there any recreational or wellness spots close to Stop & Shop?
Customers can visit Veterans' Memorial Park for outdoor activities or Renew Massage Therapy for relaxation and wellness services close to Stop & Shop.
Where can I find educational or tutoring services near Stop & Shop?
Nearby, Fast Forward College Coaching provides test preparation and tutoring, and the College Funding Service Center offers educational and health-related consulting services.
What additional services are available inside Stop & Shop?
Inside Stop & Shop, customers can access flu vaccinations, banking with People's United Bank, services like Coinstar, Western Union, RedBox rentals, and the SCAN IT! Mobile app for easier shopping.