Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Customers consistently praised the food as delicious, particularly the burgers and milkshakes.
Service
The staff received high marks for being friendly, attentive, and providing excellent customer service.
Cleanliness
The restaurant was noted for its clean environment, contributing to a pleasant dining experience.
Speed of Service
Most reviews highlighted quick service, with many customers receiving their orders promptly.
Atmosphere
The atmosphere was described as relaxing and enjoyable, making it a great place for families and casual dining.
AL
AJ LaSaracina
1 day ago
1.0
It’s 7:20pm
There are 5 burgers dying in the window.
2 people in the front. One making milk shakes. One cleaning.
2 in the back.
They’re now telling people it’s a 40 minute wait for food.
Been waiting for my take out for 25 minutes now.
JH
Jason Hale
4 days ago
2.0
This is not a large waffle fry? There’s maybe 10 pieces inside this large order. How disappointing :( I ordered 30min in advance too so not sure what happened.
CW
Cindi W
4 days ago
5.0
This smash burger is great! The quickest I’ve ever gotten my food at a smashburger! Service is great and the place is kept very clean. Burgers are great as always but the smash fries could be better. They weren’t as crispy and as herby as I would’ve liked. But still a great smashburger location 👍 would def come back
MK
Mariusz Koziol
Feb 24, 2026
5.0
I had a great experience at this Smashburger. The food was solid, but the service really made my visit. The cashier, Destiny, was super easygoing, and had such a positive energy. It’s rare to find someone who makes the ordering process that enjoyable. I’ll definitely be back. Thanks for the great vibes, Destiny!
JJ
Jazz
Feb 18, 2026
5.0
My daughter and I had a great time enjoying our food today. The service was impeccable. The assistant manager Destiny and cooks did an awesome job. Fresh hot food and delicious Oreo milkshakes. We'll be back.
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours for Smashburger in Waterford, CT?
Smashburger is open Monday to Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 10:30 AM to 9:30 PM.
Does Smashburger in Waterford provide delivery services?
Yes, Smashburger offers delivery services with delivery hours generally from 10:00 AM to 9:00 PM on weekdays and 11:00 AM to 9:30 PM on weekends.
Can I order Smashburger's menu for pickup or delivery online?
Yes, you can order online for pickup or delivery through Smashburger's official website or mobile app.
Is there seating available at Smashburger, and does it accommodate families?
Yes, Smashburger has seating available including outdoor seating and welcomes families with amenities like high chairs and a children's menu.
What payment methods does Smashburger accept?
Smashburger accepts debit cards, credit cards, and mobile NFC payments.
Does Smashburger serve breakfast, lunch, and dinner?
Yes, Smashburger serves breakfast, lunch, and dinner.
What nearby places can I visit before or after dining at Smashburger?
Nearby, you can visit Music & Arts for musical instruments, Troy's Rock and Roll Pizza for pizza, and Waterford Commons shopping center for retail and women's clothing stores.
Are there fitness facilities near Smashburger where I can work out after a meal?
Yes, nearby fitness facilities include CYCLEBAR, which offers cycling classes, and Pure Barre, a gym specialized in barre workouts.
If I need to run errands, what other types of stores are located near Smashburger?
Near Smashburger, you can find stores such as Sleep Number for mattresses, Bath & Body Works for beauty supplies, and Hannoush Jewelers Waterford for jewelry shopping.
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