Brand Certified
McDonald's
3.4(503 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
117 Boston Post Rd, Waterford, CT
06385, United States
Certified by McDonald's • Mar 01, 2026
(860) 444-2780
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
503 reviews
5 stars
183
4 stars
97
3 stars
72
2 stars
40
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude staff and poor customer service experiences, with many customers feeling disrespected and ignored.
Food Quality
Customers frequently reported issues with food quality, including undercooked items, incorrect orders, and stale or cold food.
Cleanliness
While some customers noted cleanliness and a neat environment, others reported unsanitary conditions and a bad smell in the restaurant.
Order Accuracy
Many reviews mentioned consistent problems with order accuracy, including missing items and incorrect food preparation.
Management Issues
Several customers expressed dissatisfaction with management, citing unprofessional behavior and a lack of effective customer service training.
- WWWillJan 23, 20263.0Average McDonald's, but terrible customer service. Sign in bathroom said "employees must wash hands." waited for ten minutes and no employees came to wash my hands. Went to my car and got hand sanitizer.
- TBT BrownJan 9, 20261.0I can’t stand this location. None of them speak English. My snack wrap never has a sufficient amount of lettuce and cheese and the chicken is always old. They’re very rude here too. The whole staff needs to be replaced except for the one super friendly white boy.
- AAAlex AlexandrovDec 5, 20251.0Ordered a latte which they said they had. Then, when I pulled up to the pickup window they said they didn't have it and can substitute with a regular coffee which I am not really a fan off. And regular coffee is a dollar cheaper than latte. They would not refund the price difference and gave me nasty attitude.
- NPNoah PascuzziDec 2, 20255.0Its a McDonald's you know what to expect.
- LDLogan DurantDec 2, 20251.0Extremely rude staff, all I wanted to do was ask a simple question at the drive-through. And got told to leave. All I was asking was about a seasoning packet. And I got told that other customers are more important. That’s extremely disrespectful. Especially when the question takes half a second to answer. I will not be coming back to this location.
Frequently Asked Questions About McDonald's
What are the regular hours of operation at McDonald's in Waterford, CT?
McDonald's in Waterford, CT is open daily from 5:00 AM to 12:00 AM (midnight).
What delivery services does this McDonald's location offer?
They provide curbside pickup, delivery, same day delivery, and no-contact delivery options.
Can I order McDonald's food online or through an app?
Yes, you can order online at https://mcdonalds.order.online/business/-5579 and download the McDonald's app on iOS or Android for easy ordering.
What payment options are accepted at this McDonald's?
Payments are accepted via cash, American Express, Discover, Mastercard, Visa, Apple Pay, and Android Pay.
Does this McDonald's have a drive-thru service?
Yes, this location has a drive-thru service available.
What types of food and dining experiences are available at this McDonald's?
They offer a variety of menu options including breakfast, burgers, sandwiches, coffee, ice cream, and frozen yogurt in a fast food setting.
Are there any other fast food restaurants near this McDonald's?
Yes, nearby you can find another McDonald's and Chipotle Mexican Grill for more fast food options.
What nearby places can I visit before or after dining at McDonald's?
You can visit Waterford Pizza Palace for Italian food, Picardi's Pub for drinks, or Lavender Nail & Spa for a relaxing manicure nearby.
Are there any convenient nearby services to visit along with McDonald's?
Yes, there are nearby banks like Citizens and M&T Bank, travel services at AAA Waterford, and gas stations such as Sunoco Sam's Food Store.
Does this McDonald's location offer free Wi-Fi and mobile ordering?
Yes, this McDonald's offers Wi-Fi and supports mobile ordering through their app and website.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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