Chipotle Mexican Grill

Reviews

• MM

  Melissa Miller

  4 days ago
  1.0
  Honestly, I’ve tried to give this chipotle multiple chances but each time they get worse. If I could give zero stars I would. From watching the workers make their own food (prioritizing it over the customers) without gloves on, trash all over the place and messing up our order multiple times- it’s honestly a waste of money to go here at this point. This place needs real leadership to clean it up.
• BS

  Bri S

  Nov 17, 2025
  1.0
  Second time in a row i’ve eaten here and gotten sick . I gave it another try because i thought it was something else i ate nope, ate from this location AGAIN and was throwing up having stomach pains. I’ve heard of so many others getting sick from this location, shut it down please
• RC

  Richard Chapman

  Oct 31, 2025
  1.0
  My first visit here they gave me the wrong order after telling them my name. Many months later I gave them another chance and they still have delivered terrible service and terrible quality in food. I would highly recommend going to to the Groton Location. Do not spend your money at the waterford location. Clearly they do not care at all. They have staff that do not care about their jobs and the food.
• XX

  x0xt

  Oct 26, 2025
  1.0
  Visited this Chipotle location today absolutely unacceptable conditions. Bathroom: Toilet was overflowing onto the floor. When I reported it, employees said “there’s nothing we can do.” Asked for a manager, they claimed there wasn’t one. I asked if they could at least block it off or post a sign for safety, and they refused. Food Line: Visible cross-contamination, meat and veggies mixed together, burnt scraps all over the grill. Most pans were 90% empty and looked old and dry. Employee Conduct: Staff were eating while preparing food, being rude to customers, and creating a hostile atmosphere. Cleanliness: Floors filthy. Zero sense of sanitation. Receipts/Proof: System “down,” so no receipt provided, and customers were not allowed to photograph their order screen. This is easily the worst Chipotle experience I’ve ever had. Unsanitary, unprofessional, and unsafe. I regret not taking photos, but this location needs an immediate health inspection and management review.
• WH

  Wayne Huang

  Oct 15, 2025
  2.0
  I've been to this chipotle a few times and usually it's ok. Meh service and a bit skimpy on the portions but today roughly my 5th or so time at the location I ordered double chicken in my bowl and received none. I didn't know until I had already left and got home but it's just crazy that instead of replacing the ingredient with another protein if they ran out or telling me at the drive through, they just gave me my bag without mentioning it and charged me the extra amount for double portion. I'm going to avoid this location from here on out.

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