I decided to try this place with my wife and three friends. The first thing my wife noticed upon walking in was the still-standing fake Christmas tree in the dining room. Considering it's mid-late April, this was the first red flag. We were one of two occupied tables in the entire dining room. Our server came around and took our drink orders first. We both asked for bubble tea but she did not bring us that menu with the others so she had to grab one for us. I ordered a strawberry milk with mango boba, and my wife ordered the watermelon tea with rainbow boba. We also both ordered waters. Our friends had not arrived yet.
Shortly after taking our orders, the waitress came back and explained that there was no more rainbow boba and my wife changed her order to contain the strawberry boba instead. A few minutes later, she returned with our boba drinks, but no waters. Our friends had also arrived at this point. One of them ordered a strawberry boba tea with tapioca balls. One ordered a water, and one ordered a coke. I reminded her that my wife and I were also still waiting for waters.
She came back with the waters and coke very quickly, and we had to remind her who they were going to as if she had been away for hours or as if the restaurant was busy. She walked away and came back again with a boba tea for my other friend stating that there were no tapioca balls left, asking if she was wanted strawberry balls instead. My friend said yes and the waitress handed her the already-modified boba tea as if it was made by mistake and she didn't want to waste it.
She then took our orders. I ordered a spicy cheetos roll, chicken and steak hibachi with noodles. My one of my friends also ordered a hibachi dish and the others shared some some sushi rolls. The hibachi dishes included salads that she came back with shortly after. When she got to our table, she asked us "did you order hibachi"? I was floored by this and had to ask her to repeat the question twice before saying yes and accepting my salad.
The salad was... ok. The dressing was very watery. A few minutes later, she came by with what was supposed to be the spicy cheetos roll but was instead a spicy tuna roll. She ended up just leaving it on our table so we had extra food which was a nice gesture.
Soon our plates came out and to no surprise, we had to tell her where they went. Upon first glance, I could tell that I was going go be disappointed. My spicy cheetos roll followed shortly after, and for the first time, she knew who a dish was supposed to go to.
All of our food was over sauced and under seasoned. The hibachi noodles were goopy and sticky. They tasted and were textured like they came from a microwavable box meal and reheated days later. My steak was supposed to be medium rare but was medium well. My chicken had a very crunchy weird awful texture to it. There were similar complaints all around the table. My sushi was disappointing. What was considered a "special roll" was actually very basic and didn't taste very good. The other sushi ordered by my friends was also disappointing. I was told that the lobster in the roll was chewy and overcooked.
This is the first time I had gone to hibachi and hadn't finished most of my food. In fact, I only ate the steak in its entiret because I was hungry and I had plenty of sauce to dip it in to improve the flavor... Although the sauce was very bland as well.
We all got boxes to take our food home but four out of 5 of us just left it on the table and went home unsatisfied. In conclusion, I don't understand how this restaurant has such great reviews. I will 100% not return.