Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 155 Thomaston Avenue in Waterbury. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Many customers reported issues with food quality, including soggy tacos, stale items, and food that tasted old or burnt.
Customer Service
There were numerous complaints about unprofessional and rude staff, particularly during late hours, with some customers experiencing hostility.
Order Accuracy
A significant number of reviews mentioned incorrect orders, with customers frequently receiving the wrong items or modifications not being honored.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty floors and sticky surfaces.
Service Speed
While some customers praised fast service, many others reported long wait times, especially during busy hours.
RB
Rachel Brinley
Nov 7, 2025
1.0
Ordered food and ended up waiting 20 minutes and there was nobody else in line. Also made customizations to my food and nothing was correct. Do better.
HW
Hezikyah Winslow
Oct 20, 2025
1.0
This is the third time I have been there this month and the food quality has just been so bad my tacos are soggy they don’t get my order right my cinnamon twist tasted like soapy chemical honestly I don’t usually leave reviews but something needs to change I don’t know if it’s the staff or what but cmon Taco Bell you need to up ur game a bit so unprofessional!!!!
DD
Dave
Oct 14, 2025
1.0
Was told that they would refuse to take my order in the drive thru there because there was too long of a line inside? I mean, honestly whoever told this kid to refuse customers' money needs to be fired