Taco Bell

3.5
710 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 155 Thomaston Avenue in Waterbury. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
155 Thomaston Avenue, Waterbury, CT
06702, United States

Hours

Reviews

3.5
710 reviews
5 stars
298
4 stars
126
3 stars
90
2 stars
45
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and long wait times for orders.

Food Quality

Numerous reviews highlighted issues with food quality, including stale items, incorrect orders, and food that tasted old or poorly prepared.

Order Accuracy

A significant number of customers experienced problems with order accuracy, often receiving incorrect items or missing components.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and sticky surfaces.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted positive experiences with food quality.
  • CN
    Clay Nerkowski
    Dec 19, 2025
    1.0
    Waited 30 minutes when I was the only one here the whole time. Decided to leave because I wasn't getting the order. Unless they personally know you outside of work, they won't serve you 🤷🏻‍♀️.
  • LL
    Liz
    Dec 12, 2025
    5.0
    She had Excellent Customer service skills. The Employee @ Taco Bell drive thru and Dine In location at thomaston Ave, Waterbury. Will definitely order again.
  • RB
    Rachel Brinley
    Nov 7, 2025
    1.0
    Ordered food and ended up waiting 20 minutes and there was nobody else in line. Also made customizations to my food and nothing was correct. Do better.
  • HW
    Hezikyah Winslow
    Oct 20, 2025
    1.0
    This is the third time I have been there this month and the food quality has just been so bad my tacos are soggy they don’t get my order right my cinnamon twist tasted like soapy chemical honestly I don’t usually leave reviews but something needs to change I don’t know if it’s the staff or what but cmon Taco Bell you need to up ur game a bit so unprofessional!!!!
  • DC
    David C
    Oct 14, 2025
    1.0
    Was told that they would refuse to take my order in the drive thru there because there was too long of a line inside? I mean, honestly whoever told this kid to refuse customers' money needs to be fired

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell on Thomaston Avenue?

The drive-through is open from 8:00 AM to 3:00 AM Monday through Wednesday and Sunday, and until 4:00 AM on Thursday through Saturday.

Where is Taco Bell located in Waterbury, CT?

Taco Bell is located at 155 Thomaston Avenue, Waterbury, CT 06702, USA.