Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Waterbury Subway® Restaurant at 34 Thomaston Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior from management.
Food Quality
Many customers reported issues with food quality, including incorrect orders, insufficient ingredients, and concerns about cleanliness.
Convenience
Some customers appreciated the convenience of the location and the drive-thru service, especially for late-night cravings.
Pricing
Several reviews mentioned dissatisfaction with pricing, feeling that the value did not match the quality of the food received.
TT
TOYSIPO2
Feb 15, 2026
5.0
It's a low-income city Subway. During our urban hiking trip, we stopped here for some sandwiches. Lots of the food Waterbury has otherwise does not cater to an athletic palette very much-- you can only eat so much oil, sugar and caffeine a day, and we don't drink. That narrows our options down drastically!
It's mighty hard to walk here because the city's walking infrastructure really takes a dive at this point. But it's probably safer to walk than drive in this city-- well, this review's supposed to about this Subway and not the whole city! But yeah, awkward spot.
The servers were super helpful, helped refill our water bottles (there's no public-facing water tap. Just soda. Yeah). They seemed like they were on auto-pilot, just waiting to finally be free. As with many urban franchises it emitted a piercing loneliness, something which I'm sure uppermanagement tacitly ignores or delights in, 'cause y'know, money's gotta get made somehow. Waterbury ain't a city where dreams come true, I can tell ya that much!
Now, this might be surprising, but I'm not a big sandwich guy. My palette was spoiled with all the American essentials growing up. Junk food, fast food, and sweets. So when my buddy went out of his way to get the most basic sub, which had like a little meat and like nine other things on it, I was like an offended cat the whole time I ate it. No shade on the food, I just don't like sandwiches, period! But I still ate it 'cause I needed something not terrible for me to stomach all that hiking.
You can probably tell I'm doing anything but talking about the Subway because there's not much else to say about a competently run yet forgettable inner-city franchise.
It's interesting to me that most of the big franchises are relegated to the car-dominated section of the city which is very averse to sidewalks and crosswalks, while the rest of the city is simply there beside it. And it shows 'cause the actual inner-city has incredible one-ways and intersections. The idea of driving in Waterbury makes me concerned!
I guess if I had any complaint it'd be the prices, but like what can ya do? Fifteen dollars for a sandwich... that's kinda just par for the course for a complex sub made at an eatery. Any cheaper than that, you gotta do it yourself. So technically this place's dirt cheap for the value, buuut, the economy's just awful right now so it still feels sort of insane.
DL
Dean Lebrecht
Jan 18, 2026
5.0
Always ready with my on line orders but they never put more vegetables on when I clearly hit the more button
TR
THUMMA KARTHIK REDDY
Jan 3, 2026
1.0
I ordered pizza using my rewards and I went for pick up and the white guy who is in the counter said me that if you order using rewards I gona cancel your order next time and I don’t why subway got the rewards and he uses bad language with the customers this my second having the problem with the same guy in the morning time like 9:30 am . One of the worst subway I have seen in my life .
RD
Rymon Domm
Dec 22, 2025
1.0
Ordered two sandwiches. One with white bread got whole grain instead. Sandwich pretty much empty. Second one was steak and cheese sandwich damn near empty too with no cheese. How you forget cheese with a steak and CHEESE ? Right. Then two of the add ons were missing. Clearly they didn’t feel like working today.
LA
Lydia Aponte
Oct 22, 2025
1.0
The guy that works is extremely rude. Talks to customers like they aren’t the ones bringing money into the business. I went there he was very arrogant and rude to me yelling at me very disrespectful. Very arrogant . Won’t be going back here .
What is the address of the Subway restaurant in Waterbury?
The Subway restaurant is located at 34 Thomaston Ave, Waterbury, CT 06702, USA.
What are the operating hours for Subway at 34 Thomaston Ave, Waterbury?
Subway is open every day from 8:00 AM until midnight (00:00).
Does Subway at this location offer pickup and delivery options?
Yes, they offer in-store pickup, delivery, and curbside pickup for your convenience.
What meal times are served at the Subway on Thomaston Ave?
This Subway location serves breakfast, lunch, and dinner.
Can I order online or via an app from this Subway?
Yes, you can place your order quickly and easily through the Subway app or online.
Does the Subway on Thomaston Ave offer catering services?
Yes, they provide catering services to meet your event needs.
Is there a drive-through option available at this Subway?
Yes, this Subway has a drive-through service for your convenience.
Are there any gas stations near the Subway on Thomaston Ave?
Yes, nearby gas stations include Citgo, Mercury Fuel, and Shell, which also offers a car wash and convenience store.
What automotive services are close to the Subway on Thomaston Ave?
Nearby automotive services include West Main Auto, Jiffy Lube, Monro Auto Service and Tire Centers, AutoZone, Joe's Tire Shop Tire Pros, Apex Automotive, and 594 West Main Auto.
Are there any nearby places where I can run errands before or after visiting Subway?
Yes, you can visit Walgreens for pharmacy and beauty supplies, UPS Access Point location for shipping, and Cherry Valley MarketPlace for groceries, all close to the Subway restaurant.
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