CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Waterbury is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple customers reported poor service, including wrong orders, unprofessional behavior from staff, and long wait times.
Food Quality
While some customers enjoyed the food, others complained about portion sizes, food quality, and hygiene concerns.
Pricing Concerns
Many reviews mentioned that the prices are high relative to the portion sizes and quality of food.
Positive Staff Interactions
Despite the service issues, several customers praised individual staff members for their friendliness and helpfulness.
Cleanliness and Atmosphere
The location was generally described as clean, but some customers noted a noisy atmosphere and uncomfortable seating.
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Tibonn Tibonn
6 days ago
5.0
Good
CS
Carmem Souza
Dec 26, 2025
1.0
Worst Panera bread location ever, they always run out of something , every week when I order they don’t have the baguete or the soup, this location should close down soon, I come here because it’s closer to my coworkers house, stuff don’t care about the order if it’s late or not
SB
sonine B
Nov 12, 2025
5.0
The cashier was amazing and friendly
MT
Michelle Troisi
Nov 7, 2025
5.0
I frequent Panera frequently as my church provides bagels weekly from here and I am slightly addicted to their egg white avocado breakfast andwich. I cant say enough about their customer service. Everyone without exception, is pleasant, acommodating and hard working. The managers exude warmth and friendliness.
LR
Lisa Reed
Oct 31, 2025
5.0
I generally like Panera Bread. The food is much better quality and tasty than other fast food. However, depending on the location, service can be lacking. I used to like the Panera on the Berlin Turnpike in Connecticut but I recently been to the one at Hartford Hospital and it was not a comfortable atmosohere/seating.
I wonder if they made it that way purposely to keep people moving. It's definitely not a place where I would want to linger.