CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Waterbury is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
While many enjoyed the food, there were complaints about portion sizes, pricing, and food safety concerns.
Atmosphere
The dining environment received mixed reviews, with some finding it cozy and clean, while others noted loud staff and uncomfortable seating.
Pricing Concerns
Several customers felt that the prices were too high for the portion sizes and quality of food offered.
Positive Experiences
Despite the negatives, some customers praised specific staff members and highlighted enjoyable food items, particularly soups and sandwiches.
SB
sonine B
Nov 12, 2025
5.0
The cashier was amazing and friendly
MT
Michelle Troisi
Nov 7, 2025
5.0
I frequent Panera frequently as my church provides bagels weekly from here and I am slightly addicted to their egg white avocado breakfast andwich. I cant say enough about their customer service. Everyone without exception, is pleasant, acommodating and hard working. The managers exude warmth and friendliness.
LR
Lisa Reed
Oct 31, 2025
5.0
I generally like Panera Bread. The food is much better quality and tasty than other fast food. However, depending on the location, service can be lacking. I used to like the Panera on the Berlin Turnpike in Connecticut but I recently been to the one at Hartford Hospital and it was not a comfortable atmosohere/seating.
I wonder if they made it that way purposely to keep people moving. It's definitely not a place where I would want to linger.
14
1buck 4K
Oct 6, 2025
1.0
Very rude and unprofessional! Will not be going back to this location.
ZG
Zeffery Guarnera
Sep 23, 2025
3.0
Over priced small.pprrions.and definitely nothing special. It's a place for people to go who can say " I had lunch at panera". I would responed with, "Why". Not my type of.place but if you like spending twice as much and get half the amount just so you can say you ate at Panama, go for it.