Dunkin'

3.9
305 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waterbury, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
93 Meriden Rd, Waterbury, CT
06705, United States

Hours

Reviews

3.9
305 reviews
5 stars
166
4 stars
45
3 stars
31
2 stars
19
1 star
44

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Order Accuracy

Many reviews highlighted issues with order accuracy, with customers often receiving the wrong items or incomplete orders.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning burnt items and poor preparation.

Staff Friendliness

While some customers praised friendly staff, many others noted a lack of friendliness and professionalism among employees.

Cleanliness

A few reviews mentioned cleanliness, with some customers appreciating the clean bathrooms and overall environment.
  • MB
    Melanie Bernard
    Nov 2, 2025
    3.0
    I think the “drive thru” concept here has been forgotten. I ordered and when I paid I was handed a napkin and fork and was told to wait upfront for my food. There wasn’t a line. 0 cars behind me or infront of me. Making the time for good customer experience will always be better than “hitting those numbers” Ps: the guy who brought the food was very kind and sweet. But that should have happened at the window.
  • NK
    Nicole Kinch
    Oct 12, 2025
    1.0
    They take too long and service is rude to customers. Never a manager on they report and only 2 people working at very slow pace
  • DG
    Debbie Gray
    Sep 3, 2025
    1.0
    I just went and ordered the $6 special. It looks not worth eating. Im VERY DISAPPOINTED. and know I won't go back to this particular one again. I wanted to post a Pic
  • NA
    Nina Arce
    Aug 8, 2025
    5.0
    I love this dunkin, always makes my coffee & drinks right whether its iced, frozen or hot never disappoints!!!! My favorite dunkin to go to.
  • RT
    Real Talk Tarot
    Aug 23, 2020
    5.0
    Always service with a smile!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Waterbury, CT?

Dunkin' in Waterbury, CT is open Monday through Friday from 4:30 AM to 8:00 PM, and on weekends from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.