Dunkin'

4.2
426 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waterbury, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
160 Kukas Ln, Waterbury, CT
06705, United States

Hours

Reviews

4.2
426 reviews
5 stars
253
4 stars
89
3 stars
37
2 stars
13
1 star
34

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, particularly in the drive-thru.

Customer Service

Feedback on staff friendliness is mixed; while some praised the service, others noted a lack of attentiveness and professionalism.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting dirty tables and unsanitary conditions.

Consistency

Several customers mentioned that their coffee orders were not made to their specifications, leading to dissatisfaction.

Operational Hours

Customers expressed frustration over inconsistent closing times, with some reporting being turned away before the advertised closing hour.
  • VI
    Vanessa Ivelisse
    Jan 6, 2026
    5.0
    This is the only DD when i can get my coffee. I have a DD about 2mns from my house but i rather drive all the way to exit 25 (i am by Naugatuck Valley Community College) to get it from this place. I work in Meriden and used to buy it over there however idk what happened 😐 that they started to make my coffee nasty. Mess up on my oders all the time. Asked for hazelnut shot and would give me a coffee tasting like pumkin spice 😫. Tried an other DD in Meriden and they never ever put sugar in the coffee even though i always ask for 6 sugars. Out of like 20times i went there ild say 2 maybe 3 times they put sugar 🙄🙄🤦🏻‍♀️ so i tried this location on Kukas ln and hasn't failed me yet. They're quick, polite and make my coffee perfect 👌🏼 🥰. Keep up the good work 💪🏼
  • LS
    Laura Suarez-Ramos
    Dec 12, 2025
    2.0
    I have yet to be greeted with friendliness when I visit. Drive- thru never, ever get my order correct. Ordered a BEC on a croissant, toasted with butter. I received a cold, toasted croissant with no butter. No napkins.
  • ZH
    Za Ha
    Nov 22, 2025
    1.0
    Preordered a French cruller and cookie butter ice cream. Coffee had no cookie butter syrup and they gave me a glazed donut. They didn't tell me or anything. When I can back they told me it's too late I drove away.
  • TS
    Tony Soares
    Sep 3, 2025
    2.0
    What is up with their Splenda? I used to get 4 Splenda on a large iced coffee and it would taste sweet. Over the years that increased to 5, then 6, then 7, 8, 9, and now even 10 isn’t sweet enough. It’s so ridiculous that I’ve thought maybe I’m losing my sense of taste. Except that everywhere else, just a few Splenda packets will do, and same when I make coffee at home. It’s only at Dunkin Donuts that I need an obscene number of Splenda servings, and this all started years back when they switched to their Splenda machines (instead of the packets they would manually open for customers). I’m pretty tired of coming in here and wondering how many extra packets of Splenda I need to bring with me to correct the sweetness. Today I added two extra to the ten they put in. Whatever their Splenda machine is doing, it’s not adding real servings of real Splenda. Because if it were, the result would be the same that I get everywhere—an objectively sweet coffee. Dunkin, you’re losing me here. Fix your Splenda machines. Or don’t and watch us spend our money on Starbucks instead, or even better, start making more of our coffee at home. I’ll get my coffee one way or another, but you may not get my money when I do.
  • EC
    eric carter
    Jul 27, 2025
    3.0
    Visited on Sunday early afternoon. Staff focuses on drive thru customers. Associate that took order forgot about it to fulfill drive thru orders. Beware. 🤔

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Waterbury, CT?

Dunkin' in Waterbury, CT is open daily from 4:00 AM to 10:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.