Dunkin'

4.2
424 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waterbury, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
160 Kukas Ln, Waterbury, CT
06705, United States

Hours

Reviews

4.2
424 reviews
5 stars
252
4 stars
89
3 stars
37
2 stars
12
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and accommodating staff, although there were complaints about inconsistent service and order accuracy.

Order Accuracy

Several reviews highlighted issues with incorrect orders, particularly in the drive-thru, leading to customer frustration.

Cleanliness

While some customers noted cleanliness and organization, others pointed out dirty tables and unsanitary conditions.

Coffee Quality

Feedback on coffee quality was mixed; some customers enjoyed their drinks while others reported issues with taste and preparation.

Operational Hours

There were complaints about the store closing earlier than advertised, leading to customer inconvenience.
  • ZH
    Za Ha
    2 days ago
    1.0
    Preordered a French cruller and cookie butter ice cream. Coffee had no cookie butter syrup and they gave me a glazed donut. They didn't tell me or anything. When I can back they told me it's too late I drove away.
  • TS
    Tony Soares
    Sep 3, 2025
    2.0
    What is up with their Splenda? I used to get 4 Splenda on a large iced coffee and it would taste sweet. Over the years that increased to 5, then 6, then 7, 8, 9, and now even 10 isn’t sweet enough. It’s so ridiculous that I’ve thought maybe I’m losing my sense of taste. Except that everywhere else, just a few Splenda packets will do, and same when I make coffee at home. It’s only at Dunkin Donuts that I need an obscene number of Splenda servings, and this all started years back when they switched to their Splenda machines (instead of the packets they would manually open for customers). I’m pretty tired of coming in here and wondering how many extra packets of Splenda I need to bring with me to correct the sweetness. Today I added two extra to the ten they put in. Whatever their Splenda machine is doing, it’s not adding real servings of real Splenda. Because if it were, the result would be the same that I get everywhere—an objectively sweet coffee. Dunkin, you’re losing me here. Fix your Splenda machines. Or don’t and watch us spend our money on Starbucks instead, or even better, start making more of our coffee at home. I’ll get my coffee one way or another, but you may not get my money when I do.
  • EC
    eric carter
    Jul 27, 2025
    3.0
    Visited on Sunday early afternoon. Staff focuses on drive thru customers. Associate that took order forgot about it to fulfill drive thru orders. Beware. 🤔
  • GM
    Glen Mizelle
    Jul 18, 2025
    4.0
    Stopped during a long trip for a bathroom break. Only one bathroom here so there was a line. But the staff didn't bother anyone waiting. Wound up getting a coffee ☕️ specialty drink to go. Worked out fine for us. Hope they have the donut 🍩 you want, and no line for the bathroom and...enjoy!!!
  • CB
    Christina Barone
    Jul 10, 2025
    5.0
    This is my favorite Dunkin. They get my order right and are always so nice

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Waterbury, CT?

Dunkin' in Waterbury, CT is open daily from 4:00 AM to 10:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.