Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Waterbury, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.1
323 reviews
5 stars
185
4 stars
61
3 stars
26
2 stars
14
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported issues with order accuracy and slow service, particularly during busy times.
Employee Performance
While some employees received high praise for their friendliness and efficiency, others were criticized for rudeness and poor management.
Product Consistency
There were mixed reviews regarding the quality of food and beverages, with some customers enjoying their orders while others experienced mistakes or dissatisfaction.
Cleanliness
The location was noted for being clean, but there were concerns about hygiene practices among some staff members.
Customer Loyalty
Despite recent issues, many long-time customers expressed loyalty to the location due to positive past experiences and specific employees.
- JJJamesNov 8, 20251.0The manager Rita is horrible. I am a regular and I constantly see her degrading all the young employees, it is very sad to see because she herself seems to have a lazy work ethic and a rude attitude, will no longer be coming here.
- GSGlenn ScottOct 29, 20255.0Nice coffee & doughnuts shop
- JBJade BoribouneOct 25, 20251.0Coffee is never made right i recommend going to 1565 watertown ave Dunkin's way better and always gets my coffee right even if i have to go out the way
- PRPaul RyderOct 15, 20254.0I've been a customer of this Dunkin donuts for many years. I remember when Gibson first started. Some years I was there more than others due to convenience of where I worked at the time. The past two years I've been going there 2-3 times a day, 5-7 days a week faithfully. I know alot of the employees by name, just to name a few of the great employees that I have interactions with on a day to day basis...Rita, super helpfu, answers any questions or concerns I havel; Stephanie, she's not on the ball, she's way ahead of it, a super amazing and efficient employee; Nick is my go to in the afternoons. Takes his job seriously and professionally,I know I can always count on Nick to take care of my order. With all that being said, lately I have been displeased with a situation that I have been encountering. With the colder weather coming into play, I've been ordering hot coffee more rather than my usual cold brew, in particularly the midnight.which is for the most part not a problem except for when I go there at 5pm. I was told originally that they stop making it for that time frame so I went to the Dunkin donuts on Chase Ave and ordered it no problem. The next day I asked Nick about it and he said he would take care of it. The next time I went at that time frame, I was told that it could be made but the pot was not clean and had burnt residue in it so...yeah I opted out. It's a little unsettling that I have to go out of my way to another Dunkin donuts that closes at the same time, and most importantly, I am not a valued customer of. I'm not sure if this is a internal policy of this particular location to stop making certain coffee after a particular time or ...
- TKTaryssa KilianJul 28, 20251.0On 7/28/25 I visited this dunkin while on a break of my job. I watched the training manager berate and insult, what looked to me like, a hardworking young male employee. This young man never once raised his voice at the manager, he just continued to work. As a customer it was very uncomfortable and hard to watch. I hope that someone will retrain this manager so she can treat her employees with kindness.
Frequently Asked Questions About Dunkin'
What are Dunkin's operating hours in Waterbury, CT?
Dunkin' in Waterbury, CT is open from 4:30 AM to 8:00 PM Monday through Saturday, and from 5:00 AM to 8:00 PM on Sundays.
Does Dunkin' in Waterbury offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What special drinks are available this holiday season at Dunkin'?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.
What meals does Dunkin' serve at this location?
Dunkin' serves breakfast, lunch, and brunch at this Waterbury, CT location.
Does this Dunkin' location have a drive-thru?
Yes, the Waterbury Dunkin' location features a drive-thru.
Can customers order ahead using a mobile app for faster service at Dunkin'?
Yes, customers can order ahead and enjoy a fast grab and go experience using the Dunkin' mobile app available on both iOS and Android.
What is the address and contact number for Dunkin' in Waterbury?
Dunkin' is located at 535 Watertown Ave, Waterbury, CT 06708. You can reach them at +1 203-774-4466.
Are there any places nearby Dunkin' where I can work out before grabbing a coffee?
Yes, Grind Health Club, a gym and sports venue, is nearby. You can get a workout session there and then enjoy breakfast or coffee at Dunkin'.
Where can I do some shopping for uniforms or clothing near Dunkin'?
Connecticut Uniform, a shoe, clothing, and uniform store, is close to Dunkin'. You can shop there and then stop by Dunkin' for a coffee or snack.
Are there any dining options near Dunkin' for after your coffee visit?
Yes, Nardelli's Grinder Shoppe, an excellent delicatessen and fast food restaurant, and Mary's Diner, an American restaurant, are nearby places where you can enjoy a meal after visiting Dunkin'.