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Dunkin'

4.2
(269 reviews)

Business Details

(203) 577-5423
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waterbury, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1249 West Main Street, Waterbury, CT
06708, United States

Hours

Reviews

4.2
269 reviews
5 stars
161
4 stars
54
3 stars
20
2 stars
10
1 star
24

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and efficient interactions while others faced rudeness and incorrect orders.

Product Quality

Several reviews mentioned issues with food and drink quality, including incorrect orders and unsatisfactory taste.

Staff Friendliness

Many customers praised the staff for being friendly and helpful, although there were notable complaints about rude behavior from some employees.

Order Accuracy

A recurring theme was the frequent mistakes in order fulfillment, leading to customer frustration.

Cleanliness and Atmosphere

The location was described as clean and cozy, contributing positively to the overall experience.
  • KC
    Kira Cortez
    Dec 13, 2025
    5.0
    I come here at night and order four coffees all the time. They are always sweet. They even remember my order. I love coming to this Dunkin!
  • DM
    donald musser
    Dec 5, 2025
    3.0
    Way too expensive, like all other chains quality truly below par like all other chains...and causes traffic problems where ever they are located.
  • AF
    Abagail Franzese
    Oct 28, 2025
    2.0
    My favorite part of day is getting the Daydream refresher and then always, somehow, making it wrong. Always 95% oatmilk and 5% refresher. On top of that, the oatmilk always tastes weird - as if it’s oat of date or…no idea….. would rather drive elsewhere for a refresher even though this location is closest. One day, hopefully, the art of daydream refresher will be perfected.
  • BC
    Brad Carter
    Oct 23, 2025
    5.0
    The girls and guys here are the best. I get a cold brew every morning and it’s always how I order. Thank you 🙏
  • VH
    Valerie Harmon
    Sep 29, 2025
    1.0
    Nothing nice to say about this location. Came in the morning and got 4 coffees which were all wrong. When I went back during work to try and get compensation I was met by a rude manager who didn’t apologize, was aggressive and didn’t even say have a good day. They made me feel uncomfortable, especially being a black woman. Coffee maker was also rude, making me feel like I’m the one who made the coffee wrong. First time coming here, would never come back again. Shame on this franchise.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Waterbury, CT?

Dunkin' Waterbury is open Monday to Friday from 4:30 AM to 9:00 PM, and on weekends from 5:00 AM to 8:00 PM.

Does Dunkin' Waterbury offer delivery and pickup services?

Yes, Dunkin' Waterbury offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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