Dunkin'

3.9
423 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waterbury, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
786 Hamilton Ave, Waterbury, CT
06706, United States

Hours

Reviews

3.9
423 reviews
5 stars
209
4 stars
96
3 stars
50
2 stars
18
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders.

Order Accuracy

Many reviews highlighted issues with order accuracy, with customers receiving wrong items or poorly prepared food.

Cleanliness

Some customers praised the cleanliness of the location, while others noted issues with food freshness.

Speed of Service

There were mixed reviews on service speed, with some customers experiencing long wait times.

Management Issues

Several reviews pointed to unprofessional management and poor staff training as contributing factors to the negative experiences.
  • JC
    Jahkisha Cintron
    Nov 3, 2025
    1.0
    Thought they made a simple mistake by giving me the wrong coffee, until I saw they purposely tore the sticker on the cup in half to cover the mobile order name! There was no line/rush!! Please do better.
  • S5
    Shane 54
    Aug 28, 2025
    1.0
    I spent $20 on my coffee break and was rudely asked to leave after sitting in their spacious, empty lot for 10-15 minutes. I was in a mid-sized commercial vehicle, and I could understand if the lot was full, but it was far from it at that time.
  • SS
    Shadreka Scott
    Aug 3, 2025
    5.0
    This Dunkin location is most pleasant. Usually has what you need to make your coffee enjoyable. Not just convenient but reliable and they get my order right. Thank you.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Waterbury, CT?

Dunkin' in Waterbury, CT operates from 5:00 AM to 8:00 PM Monday through Saturday and from 5:00 AM to 7:00 PM on Sundays.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers delivery and curbside pickup services at this location.