Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
520 reviews
5 stars
278
4 stars
87
3 stars
45
2 stars
32
1 star
78
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
Mixed feedback on food quality; while some enjoyed the ice cream, many complained about cold, poorly prepared meals.
Pricing Concerns
Customers frequently mentioned high prices relative to portion sizes and food quality.
Order Accuracy
Several customers reported issues with incorrect orders and missing items.
Management Issues
Reviews indicated a lack of effective management response to customer complaints and staff behavior.
- RLRm LDec 30, 20251.0The worst dq ever horrible workers they talk shit about everyone even the mangers is sloppy unprofessional act like children place needs to be closed down it’s trash.
- CPChristine ProvoNov 26, 20255.0My husband and I took our kids and our grandson to enjoy some ice cream. The service was good The ice cream was good.
- QCQueen ClayAug 10, 20255.0They even turned the blizzard upside down like you're supposed to 🍦
- FFFerrari FerrariJul 30, 20251.0Great staff, patient at the drive thru and hospitable at the window but OUTRAGEOUS PRICES for CAFETERIA FOOD plus their sizes are a joke.. large looks like it's about 20 oz when most places are about 30 oz GTHO I could've bought two Ben & Jerry's and gotten more ice cream for less cost yet B&J aren't cheap... ice cream was average, burger was a salt bomb, the pretzel has zero flavor BUT I did like the cheese curds.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.
Where is Dairy Queen Grill & Chill located?
It is located at 213 Chase Ave, Waterbury, CT 06704-2235, United States.
What are the operating hours of this Dairy Queen location?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 11:00 PM.
Are there any special holiday hours for Dairy Queen Grill & Chill?
Yes, on November 27, 2025, Dairy Queen will be closed. On December 24, 2025, it will be open from 10:30 AM to 6:00 PM, and on December 25, 2025, it will operate from 1:00 PM to 9:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it welcomes families, has booster seats, high chairs, is wheelchair accessible, and has restrooms available.
Does Dairy Queen Grill & Chill provide any digital services or features?
Yes, they offer free WiFi, mobile ordering and rewards through their app, and mobile deals.
What nearby places can customers visit along with Dairy Queen Grill & Chill?
Customers can visit nearby spots such as the Nationwide Mutual Insurance Company, Coinme ATM, and Muni Insurance, Inc., which might be useful for errands before or after enjoying a meal.
Are there other food options close to Dairy Queen Grill & Chill?
Yes, nearby food options include Dunkin', Taco Bell, McDonald's, Golden Garden Chinese Restaurant, and Papa John's Pizza for a variety of tastes.
Where can customers find banking and ATM services near Dairy Queen Grill & Chill?
Nearby banking and ATM services include Santander Bank, Wells Fargo ATM, Bank of America ATM, and Santander Bank ATM, convenient for customers needing financial services close by.