McDonald's

3.6
2122 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
74 Reservoir Rd, Vernon Rockville, CT
06066, United States

Hours

Reviews

3.6
2,122 reviews
5 stars
775
4 stars
506
3 stars
405
2 stars
154
1 star
282

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude behavior from night staff and management, while some day staff received praise for their friendliness.

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food being served, leading to frustration and dissatisfaction.

Cleanliness

The restaurant is generally noted for being clean, with some reviews specifically mentioning clean bathrooms and well-maintained dining areas.

Operational Hours

Many customers expressed frustration over the restaurant's inconsistent hours, particularly regarding claims of being open 24 hours, with reports of being turned away during late-night visits.

Food Quality

While some customers praised the food for being hot and fresh, others reported issues with food quality, such as cold items and poorly prepared meals.
  • AT
    Anarchys Twin
    Nov 13, 2025
    5.0
    Great MD, ALWAYS FRESH GREAT MANAGEMENT. CLEAN
  • AA
    Ali Alhashemi
    Nov 9, 2025
    2.0
    They made a mistake with my order. Tried to discuss it at the window with the lady who handed me over the food, she doesn't speak English. She had to call someone who can speak English just to be able to communicate.
  • AA
    adrianna
    Nov 2, 2025
    2.0
    Open 24 hours my ass
  • RS
    Riley Summers
    Nov 2, 2025
    1.0
    I mean I guess people have the right to be grumpy at 3:17 in the morning but I was waiting in this line for about 30+minutes because I had just got off work and hadn’t eaten all night. I get up I get my normal, 2 quarter pounder with cheese with LIGHT onions, still with the ketchup and mayo and pickles on it. I was givin two with just onion, I had no problem with it until I pulled back around, and I was given an attitude and eyes rolled and scarfed at, but I’m going to presume the nighttime manager, He was flat out, just rude and quite frankly disgusting. Like I get that it’s early or late for him but geez, a little bet of good customer service goes a long way, I deal with customers complaining all night, last thing I want/need is to go grab some food real quick as I’m hungry and tired and receive attitude from the employee. Quite frankly very unProfessional
  • JL
    Jorge Enrique Muñoz Londoño
    Oct 31, 2025
    4.0
    Muy bueno el servicio

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 74 Reservoir Rd, Vernon Rockville, CT?

McDonald's is open 24 hours a day, every day of the week at this location.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery every day from 4:00 AM to 3:30 AM through their online ordering service.