A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Recent renovations have improved cleanliness and layout, but many customers still report issues with empty shelves and poor stock availability.
Customer Service
Service quality is inconsistent; while some staff are friendly and helpful, others exhibit rude behavior and poor attitudes towards customers.
Product Quality
Customers frequently complain about expired items and low-quality produce, leading to dissatisfaction with food safety.
Checkout Experience
Self-checkout systems are often problematic, causing delays and frustration, while the number of open cashiers is insufficient during busy times.
MB
Margaret Barnes
Feb 22, 2026
4.0
They have recently done an update on the store do it is better than it was.
LI
L I
Feb 21, 2026
2.0
CHECK THE EXPIRATION DATES! I shop there regularly, and every time, I find at least one item where all the containers are expired.
SL
Stewart Lambretta
Jan 30, 2026
1.0
As usual no land of lakes fat free half in half or frozen yogurt. Seafood case was empty and only one check out lane open on Friday morning. Potholes been in entrance for a year.
AA
Allison Anderson
Jan 23, 2026
5.0
This store was not good a year ago. Poor selection and not clean. But they listened to online citizen petitions and renovated and improved. The new layout co fused me for a few weeks.
It's now cleaner and has more options.
Sorry, they have eliminated books.
SS
Susan Smith
Jan 15, 2026
1.0
The service at this Stop & Shop especially the cashiers could be improved upon.
I asked a young blonde male cashier to just give me cash for my coins and he acted like he was being held at gun point.
Not everyone has a job, but I can guarantee it, that if you don’t wanna work or make money, you are replaceable.
Be kind to people and do your job!
Don't take your pain out on innocent customers it makes people feel bad.
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Certified March 01, 2026Yext Knowledge Graph
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