Dunkin'

Reviews

• CC

  Catherine

  Feb 4, 2026
  5.0
  I purposely drive a long distance just to come to this location. My order is always correct, the service is quick, and the team members are incredibly friendly. I truly enjoy visiting this Dunkin’, especially seeing Freddy and Carlos... they’re always upbeat and manage to make me laugh every time. On one occasion, I was late picking up my drive-thru order (completely my fault), and the team member still remade it for me free of charge, which meant a lot. I usually go through the drive-thru, but when I do go inside, it’s always clean and well-organized. I consistently enjoy my coffee and the positive energy from the team every visit. <3
• HF

  Huck Finn

  Dec 15, 2025
  1.0
  STAY AWAY!!!! Especially FREDY, the faux manager, who acts like people are beneath him. He also does not honor any of the specials the entire Dunkin' operation is running...triple-charging at times as well. Corporate should be made aware of this also. I don't understand how you can skimp on things that are requirements in the order. Beyond this, if you are out of items--more specifically, munchkins, then don't let customers be able to order them. He didn't even want to offer a substitute like a donut that I could cut up for my son in replacement since it was close to the original flavor (glazed)...FREDY said that he couldn't do it since the donut is more. We are talking 20 cents, mind you, and they were about to close! Are you guys holding onto the donuts for the next day? I thought they were made fresh. And if they aren't, thats also room for concern, because if you are going to throw them out, why all the pushback. I think he should be demoted, as he has no customer service skills, and is not upholding the tenets set by the company/brand. STAY AWAYYYYYY! The one in Monroe is much better!
• JJ

  Jay.

  Nov 24, 2025
  1.0
  Today I asked for a muffin and was offered a croissant instead. When I repeated that I wanted a muffin, the employee yelled at me rather than offering another muffin option. This was rude and unprofessional. I expect better service from Dunkin’. Employee name was Rena
• LR

  Luke Racioppo

  Oct 23, 2025
  5.0
  Everybody here is absolutely amazing. Liz the manager is the best! Also big shoutout to Reyna, Michelle, Ana, Liz-Marie, Fredy. I come here every morning and sometimes, I don’t even want coffee I just love feeling like a valued customer and want to come in and chat! It starts my day on a great note and that’s thanks to the amazing team here. Thank you so much Dunkin Trumbull!!!
• AM

  Anthony Martiro

  Oct 18, 2025
  1.0
  Customer service here is absolutely horrible. Specifically, one man in general, a little on the short side with a scruffy beard that always gives me the dirtiest look whenever I walk in the store, like he’s pissed off to see me, when I’ve done absolutely nothing and have said absolutely nothing negative to anyone to create that response. There’s only two out of the whole staff that are actually nice and professional that greet me with a smile and we small talk while I place my order. It’s a shame because I live right up the street and this is where I get my coffee in the morning before work, but I’m starting to get tired of the horrible customer service. You’ve got workers coming and going like a revolving door and they all have bad attitudes. You barely see the same worker there multiple times a week. Coffee is made right most of the time but the food is always made horrible, and customer service is always horrible. Would definitely recommend to go to a different Dunkin if possible.

Frequently Asked Questions About Dunkin'