Stop & Shop

4.2
564 reviews

About

Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
931 Torringford Street, Torrington, CT
06790, United States

Hours

Reviews

4.2
564 reviews
5 stars
292
4 stars
163
3 stars
55
2 stars
18
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised helpful staff while others reported unfriendly interactions and poor service.

Cleanliness

The store is frequently noted for being clean and well-organized, contributing positively to the shopping experience.

Product Quality

Concerns raised about the quality of produce and meat, with some customers reporting issues with freshness and availability.

Pricing

Customers expressed that prices are generally higher compared to competitors, with some feeling that value for money is lacking.

Stock Availability

Inconsistent stock levels reported, with some customers finding items frequently out of stock or not available.
  • JB
    Jeremy Bates
    Oct 19, 2025
    1.0
    Poor service via pickup. 3 vehicles came and went after I got here and ive been here over 10 mins. Poor service
  • BV
    Brittany Valentino
    Sep 17, 2025
    5.0
    Always clean and well stocked. Good deals to be had.
  • NN
    N2Flashy
    Aug 16, 2025
    2.0
    I shop here a lot, normally it’s decent but the produce at this location is terrible.
  • LM
    Lily Medeska
    Aug 15, 2025
    1.0
    The worst costumer service. I was in the self checkout and had a few produce items. I was putting in the quantity and using the search button to correctly add in my items. The last item I had happened to be grapes. A women working in the area came behind me, grabbed the grapes out of my hand, and responded with “NO. Absolutely not. These are NOT green grapes”. I was too stunned to speak, and didn’t not even realize what she was talking about, because she didn’t not explain herself or the mistake I had made. She then went on to say that the type of grapes I had grabbed were not in the computer, and everything I had entered was wrong. She then added in the item and stormed off. I flipped the bag of grapes over to see that they happened to be cotton candy grapes, but yes they were still green. I hadn’t even realized I had picked cotton candy, and didn’t even want those ones. Everyone makes mistakes I didn’t even bother to explain that those were not the ones I had wanted. I didn’t even want to approach her again. I understand everyone has to do their job and watch to make sure items are scanned, put in the right way, etc. but not even letting someone speak or asking them if they had meant to select the incorrect item? I am in shock at this. And to rip them out my hand .
  • BL
    Brittany LeGeyt
    Aug 4, 2025
    1.0
    I placed an order with stop and shop and I went to pick up the order and didn’t see there was substitutions no one informed me of any when bringing out my order and they didn’t even help load it in when I got home I noticed there was big boxes of chicken nuggets that I didn’t order so I went to check the receipt of course it’s not in the bags so I check my email and notice that they substituted my kids chicken nugget meals for boxes of chicken nuggets that cost more then double the price and they were charging me for the more expensive option even when I didn’t want it in the first place it wasn’t even a close substitute what I ordered would have been meals for my kids I can just pop in the microwave and now I have 4 boxes for chicken nuggets that my kids probably won’t eat and the best they could do was keep me on hold not even really address the issue and said well it was a substitute very unhappy with how this place is being run definitely miss the old stop and shop

Frequently Asked Questions About Stop & Shop

Where is the Stop & Shop store located in Torrington, CT?

Stop & Shop is located at 931 Torringford Street, Torrington, CT 06790, USA.

What are the opening hours of Stop & Shop in Torrington?

Stop & Shop is open Monday through Saturday from 7:00 AM to 10:00 PM, and Sunday from 7:00 AM to 9:00 PM.