Many customers praised the friendly and accommodating staff, particularly highlighting individuals like Nancy and Joao for their exceptional service.
Food Quality
The food is generally described as fresh and delicious, with a variety of healthy options, although some customers raised concerns about portion sizes and pricing.
Hygiene Concerns
There were serious complaints regarding food safety practices, including cross-contamination and unsanitary conditions, which raised significant concerns among customers.
Inconsistency
Several reviews noted inconsistencies in service and food quality, with some customers experiencing poor service or receiving incorrect orders.
Pricing Issues
Customers expressed dissatisfaction with pricing, feeling that the value did not match the portion sizes and quality of food received.
JJ
JD
Jan 7, 2026
4.0
The female that works on Sunday shifts is always pleasant.
XF
Xiaoyu Fu
Jan 7, 2026
1.0
Staff and vibe are really good there. But! Look at the photos. The food I got has nothing to do with the photos on app.
DS
Daniel Sandford
Jan 6, 2026
5.0
Girl who served me was amazing! Food is great and it’s a nice place to get something fast
MP
Mvrgo PJ
Dec 14, 2025
1.0
I am a frequent customer and had never had such a negative experience before. The employee who served me showed a very poor attitude and lack of attention while assembling the bowls, even becoming annoyed when I corrected a mistake in my order.
The most serious issue. and the main reason for this review. was a significant food safety and hygiene concern. After making an error, the employee removed sweet potatoes from a bowl that had already been served, which contained chicken, sesame seeds, and a sweet/spicy sauce, and returned the food directly to the shared display tray.
From a food safety standpoint, this is a clear case of cross-contamination, as the food had already come into contact with proteins and potential allergens before being reintroduced into service. This practice is completely unacceptable in a food establishment and poses a real risk to customers with food allergies, potentially leading to severe or life-threatening reactions.
To make matters worse, I was charged for a side that was not included in my bowl. Overall, a very disappointing experience. I strongly hope management urgently reinforces proper food safety protocols, hygiene standards, and staff training.
NI
No ID
Dec 11, 2025
2.0
Cute inside. Nothing made to order. All premade. Customer service is a little rude.