Wendy's

3.7
798 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
328 Queen Street, Southington, CT
06489, United States

Hours

Reviews

3.7
798 reviews
5 stars
311
4 stars
188
3 stars
124
2 stars
67
1 star
108

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor service.

Food Quality

Many customers express dissatisfaction with food quality, citing cold or old food, incorrect orders, and shortages of items.

Cleanliness

Numerous reviews highlight issues with cleanliness in the dining area and restrooms, with some describing the environment as dirty and unsanitary.

Order Accuracy

Frequent complaints about incorrect orders and missing items indicate a significant issue with order accuracy.
  • AK
    Andy King
    Dec 20, 2025
    1.0
    A whole pile of employees here doing a bunch of nothing. Food always late or delayed for some unknown reason yet when you peep through the window or if you go inside there’s 12 dozen people working in here.
  • NS
    Nate Shaffer
    Dec 20, 2025
    4.0
    Quick and polite drive through service. Food was decent but there was considerable less bacon on my sandwich than usual. It may be something to expect as the new normal.
  • JO
    Jim Overton
    Dec 8, 2025
    4.0
    I don't generally review fast-food chains unless they are terrible in that location! I was coming back from a work trip late at night and Wendy's was open. The guy at the window was so nice, that I had to write this review. I honestly didn't know that making a biggie bag "large" was even a thing, but, he let me know as he made my night a little better with his easy banter. I really wish I knew this gentleman's name because I think Wendy's should know that I will go to this Wendy's BECAUSE of how pleasant he was.
  • KL
    K Lap
    Dec 5, 2025
    5.0
    I made a stop at this Wendy’s location and went through the drive-through. The food was hot and tasted good. The staff was friendly. I was in and out quickly… Everything went really well. This seems like a good Wendy’s location to me.
  • JM
    Justin Morin
    Nov 20, 2025
    3.0
    I enjoy wendys, however this restaurant inparticular seems to have a quality issue. Shortages on basic items is a surprise, like coke and barbecue sauce.

Frequently Asked Questions About Wendy's

Is Southington Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's in Southington currently open?

Yes, the Wendy's in Southington is open and committed to serving customers every day.