Wendy's

3.7
790 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
328 Queen Street, Southington, CT
06489, United States

Hours

Reviews

3.7
790 reviews
5 stars
308
4 stars
186
3 stars
122
2 stars
67
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with many noting issues with staff attitudes and order accuracy.

Food Quality

Food quality was inconsistent, with complaints about cold, old, or incorrect orders, but some customers praised the freshness and taste.

Cleanliness

Multiple reviews highlighted poor cleanliness in the dining area and bathrooms, with reports of dirty tables and unsanitary conditions.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Speed of Service

Service speed varied, with some customers noting quick service while others experienced long wait times and delays.
  • JM
    Jewel Merp
    Nov 16, 2025
    2.0
    Everything I tried to order was out of stock. No lemonade, no frostys, no dipping sauces. Mind you they have 5 hours till close
  • BC
    Beth Caouette
    Sep 20, 2025
    4.0
    Fast& friendly service very clean restaurant.
  • CM
    Christopher Martin
    Sep 5, 2025
    2.0
    Went there late morning to try a Frosty Fusion which was buy 1 get one free, had a coupon that was no issue to use. The young man that took our order started off nice and then when he was done taking our order we discovered at the end his attitude was getting a little rude which he said “I cracked the cup” so he had to remake the 1st or 2nd of the frosty but paying 4 dollars in change seems like a lot for a small. I will never return to this place because I know that their prices are expensive.
  • NL
    Nicole Lavietes
    Aug 19, 2025
    3.0
    Just run on the mill. Job gets done but that's about it.
  • NS
    Nettie Sarro
    Aug 11, 2025
    5.0
    We got food to go. It was hot and fresh. Customer service was good.

Frequently Asked Questions About Wendy's

Is Southington Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.