Smashburger

4.3
1039 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
842 Queen St., Southington, CT
06489, United States

Hours

Reviews

4.3
999 reviews
5 stars
630
4 stars
194
3 stars
84
2 stars
35
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently praised the friendly and attentive service from staff members, particularly highlighting employees like Lucia and Darrell.

Food Quality

The burgers and fries received high marks for taste and freshness, with many customers expressing satisfaction with their meals.

Cleanliness

The restaurant was frequently noted for its cleanliness, contributing positively to the overall dining experience.

Portion Sizes

Some customers expressed disappointment regarding the portion sizes, feeling they were not commensurate with the prices.
  • SV
    Steve Vendetti
    5 days ago
    5.0
    Everyone was professional and courteous. Both cashiers were mindful of your products and gave suggestions as to what their favorites were. Keep up the good work!!!
  • CS
    Coco S
    Dec 31, 2025
    5.0
    Amazing food and quality! My favorite place that offers other options for those who don’t eat beef?
  • AK
    Andy King
    Dec 20, 2025
    5.0
    I love coming here. Employees are always busy in the kitchen (where you can see them) and the ones outside are behind the counter staying busy either making orders or cleaning/restocking items. No gossiping like Panera or fooling around like chipotle. Kudos to the manager for keeping it down because I know they always rotate employees and keep the atmosphere clean and fresh. It’s always a busy restaurant but they do keep up. Thank you for that. Appreciate it.
  • JR
    Jeff Rodny
    Dec 15, 2025
    5.0
    Came in weekday 11am, not busy, great food, great service. Smash Burger beats Shake Shack in price and taste, now sticking to Smash Burger for my top fast food burger! -- edit -- Came back 3 days later to confirm and the Colorado burger does indeed beat all expectations. The green chili's add a needed spice you didn't realize burgers need (try adding chopped chili's at In-n-Out or sport peppers at Shake shack next time). Smash Burger gets it. The burger doesn't have the slightly too-dense flavor Shake Shack does, the cheese is perfect, and the crazy fluffy whole wheat bun just is the cherry on top. Also - the smash fries are REQUIRED! So addictive with the unexpected flavor rosemary oil brings to the table - a must! And it's nice to see a tasty and more healthy option of brussel sprouts on the menu, they were also very good. My only gripe - while the dips for the chicken tenders were nice (try the truffle mayo and chipotle ranch!) and the tenders themselves are breast pieces which is nice, the breading is reminiscent of frozen chicken tenders, not breaded in the same way that a fresh fried chicken place does. Overall 10/10! Will be ordering the Colorado Burger from here on out - never take it off the menu!
  • NN
    Nicholas Nickson
    Dec 10, 2025
    3.0
    The food is good quality but the portion sizes are laughably small for what you pay for. I paid over $14 for three chicken tenders and a single patty American burger. The tenders were tiny. They were tasty and the chicken itself was good quality, but they charge over $8 for three tenders....The burger was good but so tiny that, even with the toppings, it was invisible between the bun. When I unwrapped the burger it looked like I just ordered a burger bun. This is peak shrinkflation to an insane degree. The food is good but they completely screw you when it comes to portion size and overcharge you like crazy.

Frequently Asked Questions About Smashburger

What type of food does Smashburger offer?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours of Smashburger?

Smashburger is open Monday to Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 10:30 AM to 9:30 PM.