Dunkin'

3.8
266 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Southington, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
790 West St, Southington, CT
06489, United States

Hours

Reviews

3.8
266 reviews
5 stars
140
4 stars
42
3 stars
26
2 stars
16
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times at the drive-thru, often due to employees engaging in lengthy conversations.

Order Accuracy

There are numerous complaints about incorrect orders and missing items, leading to frustration among regular customers.

Staff Friendliness

Many reviews highlight the friendly and positive demeanor of certain staff members, contributing to a pleasant customer experience.

Cleanliness and Maintenance

Some customers noted issues with cleanliness and operational hours, including being turned away before closing time.

Product Quality

While some customers enjoyed their drinks and food, there were complaints about items being served incorrectly or not meeting expectations.
  • JJ
    Julie
    Oct 10, 2025
    5.0
    Meal deal 6 dollars not bad 5 would have been a deal.
  • WW
    willy
    Sep 28, 2025
    1.0
    I come to this location every so often, typically in the morning. Whenever I come by the drive thru, the wait is exceptionally long. While waiting in line, I can hear the man at the window cackling with other customers for 5 minutes per customer. It’s getting ridiculous! To the point where I don’t think I can visit this location any longer, which is beyond a shame since I live right next door. The unprofessional behavior of the employee at the window is frankly baffling. While I appreciate friendly service, holding up the entire line for extended personal conversations is unacceptable. It creates a negative experience for everyone else. This excessive wait time consistently throws off my schedule and makes it impossible to grab a quick coffee before work or other commitments. It's incredibly frustrating to be stuck in a drive-thru line for so long due to unnecessary chatting. I'm genuinely disappointed that I'm being forced to consider other coffee options. Living so close, this location should be my go-to, but the consistently slow and unprofessional service makes it impossible to justify. I hope management addresses this issue before they lose more customers.
  • MC
    Mikala Cipriani
    Sep 25, 2025
    5.0
    My fave Dunkin around southington!! One worker in the window (was there this morning) is always so kind and positive, I bet they brighten up so many peoples day!
  • MM
    Maria
    Sep 9, 2025
    5.0
    When employees go above and beyond to make genuine relationships with their customers, it’s appreciated! Joe made my morning watching him interact w a smaller customer (toddler). The boy knew Joe and obviously loves him!! Stay awesome…
  • JJ
    Josh
    Aug 4, 2025
    1.0
    How are you gonna say your open until 8pm then be locked up at 740pm

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Southington, CT?

Dunkin' in Southington, CT is open from 4:00 AM to 8:00 PM Monday through Saturday, and from 5:00 AM to 8:00 PM on Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.