Business Details
About
Mexican Restaurant
Chipotle Southington is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
744 reviews
5 stars
295
4 stars
115
3 stars
78
2 stars
52
1 star
204
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked rice, overly salty dishes, and foreign objects found in food.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of assistance during orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions reported by multiple customers.
Ingredient Availability
Customers consistently noted that the location often ran out of basic ingredients, leading to disappointing meal experiences.
Management Concerns
Several reviews called for better management and staff training, citing a lack of organization and poor employee attitudes.
- NNNicole5 days ago5.0This location is usually pretty solid compared to the other ones I’ve been to. Good portions/food quality and much cleaner than most other Chipotles.
- EPEZ Pokhrel5 days ago1.0This used to be one of my favorite locations, but today the experience was disappointing. The associate preparing my burrito bowl was unfriendly and kept making faces whenever I asked for something. She even went to the back to add an item, which made me wonder if she used old food. I’ve never had an experience like this here before. I hope she can improve her customer service, because one person can ruin the reputation of the whole location.
- BABill ANov 16, 20253.0Food was good, been here a few times. Unfortunately it always dirty dining in, at the tables and on the floor, and not one employee comes out to clean. Also, the ice machine is always broken??
- SDSantino DeSimoneNov 5, 20251.0The Staff doesn’t know how to roll a burrito there was holes in my burrito i’m so upset from this truly saddening then a worker bumped into me while i was trying to throw my trash away im so upset that i just wasted my money
- AAAmyOct 31, 20252.0Southington Chipotle I’m so disgusted. Will never order chipotle again. Placed online order and not once but twice there was a hair in my food. I contacted the 1-800 number to inform them and stated will contact store manager and I get a coupon for a free item that says please try us again which couldn't believe this happened again.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Southington offer?
Chipotle Southington offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours for Chipotle Mexican Grill in Southington?
Chipotle is open daily from 10:45 AM to 11:00 PM in Southington, CT.
Does Chipotle Southington offer pickup and delivery services?
Yes, Chipotle Southington provides both in-store pickup and delivery services for its customers.
How can I order Chipotle online for the Southington location?
You can order online via Chipotle's official website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill in Southington have a rewards program?
Yes, by signing up for Chipotle Rewards, customers can receive exclusive offers and earn free food.
Is Chipotle Southington LGBTQ friendly?
Yes, Chipotle Mexican Grill welcomes LGBTQ customers.
What are some nearby dining options to Chipotle Mexican Grill in Southington?
Nearby dining options include Mission BBQ for barbecue, Chick-fil-A for chicken meals, Burger King for burgers, Outback Steakhouse for steaks, Puerto Vallarta Southington for Mexican cuisine, Luen Hop Chinese Restaurant for Asian food, Buffalo Wild Wings for wings, and Jersey Mike's Subs for sandwiches, providing a variety of choices for customers before or after visiting Chipotle.
Are there any nearby retail stores customers can visit around Chipotle Southington?
Yes, customers can visit nearby retail stores such as Verizon and Wireless Zone for electronics and mobile phones, ALDI USA supermarket, Party City Southington Plaza for party supplies, JOANN Fabric and Craft Stores for fabrics and crafts, Metro Mattress Southington, and Petco for pet supplies and grooming.
What medical or health facilities are close to Chipotle Mexican Grill in Southington?
Nearby medical facilities include Elegance Dental and Gorgeous Smiles Dental for dental care, Docs Medical Group for sleep management, Docs Primary Care for urgent care and allergy services, and Hartford HealthCare-GoHealth Urgent Care center for emergency and medical needs.
What payment methods and additional services does Chipotle Southington accept and offer?
Chipotle Southington accepts credit cards and offers catering, market place delivery, gift cards, and online orders through web and mobile platforms.