Chipotle Mexican Grill

Reviews

• BX

  Bill X

  6 days ago
  4.0
  My recent visit to Chipotle, was a lonely experience since I was the only customer in the store. Granted, it was midafternoon but the large shopping center they are in was packed with cars. I have noticed that Chipolte’s stock price is down about 50% over the past two years, caused by lower sales and profits. I also note many negative reviews for Chipotle mentioning slow service, smaller portions, inconsistent food quality and complaints about price increases. Bad reviews will result in even lower sales so staff should be trained to express appreciation to every customer. The staff at Southbury were polite and competent but did not show much enthusiasm for their job or products. In addition, Chipotle has introduced only minor new products and virtually no changes to their basic menu. Despite the issues mentioned, I still enjoy Chipolte’s food and I don’t think product quality has declined. Higher menu prices are a big deal but there’s probably not much Chipotle can do about it since inflation has impacted food prices everywhere. In addition, Chipotle faces a lot of new competition in the fast food sector and a shift in consumer preferences. A lot of bad reviews in my opinion originate from consumers frustrated and squeezed in every direction by higher prices. Will I continue to visit Chipotle? Yes - I still enjoy Chipotle food, but their outlets need a bit more ambiance and friendlier staff.
• MM

  MrNewsitall

  Jan 27, 2026
  5.0
  Easy in and out, quick, fresh.
• RT

  R Tap

  Dec 23, 2025
  1.0
  Somehow they never adddouble chicken. Always a ripoff or just plain lazy, you pick
• DW

  Dalton Wright

  Dec 5, 2025
  1.0
  My bowl was filled not even halfway. Terrible portion sizes. I paid $12 to still be starving after I finish this kid size bowl. Will never be back here.
• RM

  Ryan Marron

  Nov 18, 2025
  1.0
  I stopped into this Chipotle around 5:10 PM and was shocked at how poorly the store was being run. The restaurant was nearly empty, yet several employees, (all very young) were openly fooling around, talking loudly, and not focused on serving customers. It was hard to tell who, if anyone, was managing the shift because there was no professionalism on display. Most of the food pans were empty at what should be peak dinner time, and customers were being told to wait while staff cooked items that should have already been prepped well in advance. One customer waited nearly 20 minutes because the store had completely run out of carne asada by 5:30 PM. My own order was mishandled even though I read it clearly from my phone. I specifically asked for salsa on the side, and the employee immediately poured it all over my bowl, ruining it. He then tried to give me an additional cup of salsa rather than remaking the order. Thankfully, after realizing the mistake, he apologized and prepared a new bowl, but this level of carelessness shouldn’t happen in the first place. The food was cold, the interior of the store was uncomfortably cold as well, and the overall environment felt rushed and chaotic. Other customers were openly complaining about the service, wait times and temperature of the store. For the price Chipotle charges now, the experience should be far better. Unfortunately, this location is extremely poorly managed and nowhere near the standard this brand used to represent. I won’t be returning.

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