Panera Bread

Reviews

• LR

  Lisa Randall

  6 days ago
  1.0
  TWICE TWICE TWICE THEY SCREWED MY ORDER. I PLACED IT ON THE PANERA APP AT 12:25 TODAY. HALF AN HOUR LATER AN ORDER ARRIVED AT MY DOOR. BUT IT WAS COMPLETELY THE WRONG ORDER. I NICELY CALLED BACK AND THEN WHO WAS EITHER NEW OR HAD A SERIOUS LEARNING ISSUE BUT I HAD TO REPEAT MYSELF 10 TIMES AND STILL DIDNT UNDER WHO I WAS, MY NAME, ORDER NUMBER, THAT ITS ONLY SHELTON CT. WHAT TIME IT WAS. FINALLY ASKED TO SPEAK WOTH STORE. HE SEEMED NICE, APOLOGIZED AND SAID HE WOULD RESEND IMMEDIATELY AS I WAS WORKING FROM HOME. I AM THE OWNER OF large company in the area and have PANERA so much business over all the years they are here, at multiple locations. And just so you know I told him that deliverer made a mistake. He promised he would immediately resend it correctly it correctly but didn't. I kept looking and looking and looking. Can you believe this. Then I called again because I still wanted my 1/2 sandwich and ice tea because I am working from home. This tome, rhe male manager had left without any records of what happened. So again now I'm getting a very young and inexperienced woman answering the phone. Again another person who is naive and and has/d a lot of problem understanding me. No apology for what I have been through over and over. No understanding of what happened over and over. If she me one more time why I am calling or what I want or or redelivered. THE THIRD TIME. SHE TOLD MECTHAT THAT SHE IS THE TEAM LEADER. THE ONE WHO DOESN'T INDESTAND WHAT I AM SAYING AND WHY I AM UPSET AND WHY I AM UNDERSTANDBLY GETTING VERY ANGRY AND UPSET. AND THEN ARE YOU READY SHE TELLS THE TEAM MANAGER THAT INSTEAD OF APOGIZING TO ME FOR RHE MASSIVE SCREW UP SHE GETS DEFENSIVE WITH ME. NOT ONE APOLOGY FOR THE MULTIPLE SCREW UPS. BECAUSE SHES NOT ADULT OBVIOUSLY BUT IMMATURE TEEN OR 20 YEAR OLD WHO SHOULDNT HAVE THIS JIB. SHE STILL DID NOTHING TO FIX THIS OR APOLOGIZE LIKE AN ADULT, WHICH SHES NOT. THEN THREATENED TO HANG UP ON ME AND DID!!!! THEN I CAN PROVE THROUGH VERIZON BUSINESS BECAUSE I HAVE A LARGE SUCCESSFUL BUSINESS WITH SO MANY GOOD REVIEWS, SO MANY. THEN I COULD PROVE SHEVBLOCKED MY HALL MULTIPLE TIMES BY HANGING UP., MULTIPLE TIMES. I WAITED A FEW MINUTES FOR HER TO NOT RHINK I WOULD CALL BACK. THEN SHE FINALLY ANSWERED AND HUNG UP ON ME! THIS IMMATURE TEENAGER.
• BB

  Bhavik Badshah

  Nov 1, 2025
  3.0
  Food was good. Tables are all sticky
• CL

  C Lu

  Oct 19, 2025
  1.0
  This location used to be very clean, but it’s no longer the case. Many dirty and sticky tables, not a very inviting atmosphere! Also, dirty dishes piled up in the fish return area, I’ve never seen it like this before. Location was not busy, no reason for this. Unsure if we will ever return to this location.
• NR

  Noemi Crespo Rice

  Aug 30, 2025
  5.0
  Super friendly staff. YUMMY food. Nice Panera location❤️☕️
• CT

  Chris T

  Aug 6, 2025
  2.0
  Quite literally always have an issue to just getting my cup. Today one employee had to flag down another who then just looked at me and another customer like we were weird for needing assistance. There shouldn’t be a five minute wait just for some one to hand you a cup, and employees are generally inattentive and unhelpful.

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