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Brand Certified

Chipotle Mexican Grill

3.1
(854 reviews)

About

Mexican Restaurant
Chipotle Shelton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
701 Bridgeport Ave, Shelton, CT
06484, United States

Hours

Reviews

3.1
854 reviews
5 stars
279
4 stars
157
3 stars
87
2 stars
61
1 star
270

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables, floors, and food preparation areas.

Customer Service

Customers frequently reported unprofessional and unfriendly service, with staff appearing disinterested and dismissive.

Food Quality

There were numerous complaints about the food being poorly prepared, stale, or lacking in freshness, with inconsistent portion sizes.

Ingredient Availability

Many customers expressed frustration over the restaurant being frequently out of key ingredients, impacting their orders.

Overall Experience

Overall, the location received a significant amount of negative feedback, with many customers stating they would not return.
  • DD
    Darknight002
    Feb 25, 2026
    1.0
    This is the third time I walk in this location during peak hours and they dont have steak. The crew all looks bummed out to be there and the person on the grill is cooking more chicken even though there's already 2 full trays. Im so disappointed that this franchise has gone so downhill because the food tastes great! Pay your employees more or something. The way things are, I would rather give my money to pancheros across the street. Their crew is always happy to serve and they're never out of ingredients. Plus it's waaayyy cleaner too.
  • AB
    Alex Biedron
    Feb 24, 2026
    1.0
    Everytime I go here the workers are lost and are always out of something like how are you out of rice and chicken? Then I see them making a order with the exact ingredient I wanted
  • T8
    The Reviewer 85
    Feb 16, 2026
    1.0
    I had a very disappointing experience at this Chipotle location. The restaurant was extremely dirty — tables were not cleaned, the floor looked neglected, and the overall atmosphere felt unsanitary. Even the grill area looked dirty and poorly maintained, which is very concerning in a place that prepares food right in front of customers. The food quality was also very poor. The ingredients did not taste fresh, and the meal was not prepared with care. For the price you pay, I expected much better quality and consistency. On top of that, the customer service was unprofessional and unfriendly. The staff seemed uninterested and lacked basic courtesy, which made the experience even worse. I usually enjoy Chipotle, but this visit was unacceptable. I hope management takes this seriously and improves cleanliness, food quality, and customer service.
  • SW
    Shelton Wash
    Feb 13, 2026
    1.0
    Placed an order for delivery and my food is not fully cooked very dissapointed !!
  • DA
    David Andronico
    Feb 9, 2026
    5.0
    really nice staff and fairly priced! we had a bad experience in the monroe location where they gave us attitude and charged us 3x what they should. we will def be making this our main chipotle!

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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