Numerous customers reported long wait times for food and drinks, with many expressing frustration over poor service and lack of staff attention.
Food Quality
Several reviews highlighted issues with food quality, including cold, stale, or poorly prepared items, leading to disappointment among patrons.
Positive Experiences
Despite the negative feedback, some customers praised specific servers and had positive dining experiences, noting good food and attentive service.
Management Concerns
Multiple reviews indicated dissatisfaction with management, citing a lack of responsiveness to service issues and overall disorganization.
JM
Jennifer M
3 days ago
1.0
Just waited 35 minutes for food and walked out. The reviews are right. I ordered moz sticks to come before the food. We ordered chicken dippers and wings and nothing came for 35 minutes. It’s 9pm and I’m starving.. the restaurant is not even full and I don’t have this time wait. Another table told us they waited an hour for 1 beer. Trust the reviews and do not come here. It sucks. If I could give no stars I would.
DD
diamarpz
5 days ago
1.0
Very dissapointed! Service was poor...waitress was careless, she wasnt able to get a tray to bring the drinks, she brought them one by one. Zero communication with the table, we ordered dessert with our food and never came. The ambience felt terrible. All the staff looks bothered, waitress was out of sight so we try to get help from another waitress and she look at us and turn away.
MS
Morales Sticks
Jan 5, 2026
1.0
I went there to watch a game yesterday for the first time, with my son. This was the first and last, the experience was brutal, my server, seemed to be more focus on the big tables, and come to me, only when i had to flag her down, took 30 mins to get a beer. The second one i just whent to the bar myself, the food was cold after about 1 hour wait, my son ordered 2 apps and they came 30 mins apart. For being a new place, this place is being ran down.
CA
Cheryl Allen
Jan 3, 2026
1.0
We were at the Shelton location tonight. It’s a Saturday and it was only 7:30. The tables were empty and we still had to wait 20 min to be seated. Once seated we were informed that most of their menu was unavailable. Basically we could only choose from wings or a couple of burgers. No sides or salads were available. The soda machine didn’t work. At this pint we were already seated and felt bad if we got up and left. They should have been telling people of these shortages before people were seated. The staff was super frustrated telling us that there was only one manager working and that they didn’t place orders for food. When we were served the food was sub par and disappointing because none of it was what we actually came in for. The bill was still $100 for 3 people. Needless to say we don’t recommend this location and will not be returning.
NM
Nikki Mingot
Jan 2, 2026
1.0
This location has terrible service. We waited an hour for our food and when we asked the server to check on it, we were told it probably wasn’t ready because they were short staffed. This was after waiting 30 minutes just to get our drinks. The manager took care of our complaints but we won’t be back to this location.