Dunkin'

3.2
295 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Salem, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1 New London Rd, Salem, CT
06420, United States

Hours

Reviews

3.2
295 reviews
5 stars
102
4 stars
52
3 stars
35
2 stars
17
1 star
89

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Staff Friendliness

Some reviews highlighted friendly and helpful staff, particularly praising individual employees for their positive attitudes.

Cleanliness and Maintenance

Multiple reviews mentioned unsanitary conditions and a lack of cleanliness in the store, including issues with the restroom.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Operational Issues

Customers noted that the location often runs out of items and has inconsistent hours, affecting their ability to place orders.
  • JD
    John Doe
    Dec 23, 2025
    1.0
    Pretty sad when the store can't even serve you during hours of operation
  • TT
    Tabitha
    Dec 20, 2025
    1.0
    I went to the drive through the other day daughter and her friend and they were all very polite and silent while the other one was ordering. The headset cut out while we were ordering and we could not hear the lady taking our order. When it came back on she said “PULL UP” In a weird tone of voice but we just thought she was raging because of the microphone issues. When we did pull up they didn’t give us the bagel we asked for and they left cheese on the bagel we asked for no cheese on! Of course I understand the headset was not working so we didn’t complain and just fixed the issue ourselves. I wasn’t even going to right this review but while we where driving away the young man at the window gave my daughters friend an EXTREMELY VULGAR hand gesture! He flipped her off! He flipped a 10 year old off! I just thought this was absolutely ridiculous!
  • KB
    keyth brazee
    Dec 8, 2025
    5.0
    Headed home late night I'm starving the place is almost wiped out but Nick behind the counter hook me up and save the day. The customer service at this location is outstanding!
  • MB
    max baskins
    Nov 2, 2025
    1.0
    like everyone else has said here this is probably the worst Dunkin’ Donuts I’ve been to of all time. When it’s not a rush, it still takes about 10 minutes to get your food even if it’s just a sandwich. When there’s only about five cars in line, Expect to sit there for 10 minutes before you can even put an order in. then at least another 15 minutes before you get your food. it is absolutely the slowest serving DD I have ever been to.
  • KB
    Kyle Burgess
    Oct 12, 2025
    1.0
    This review is broader then just one visit to this location everytime I have gone either my order gets messed up and I have to turn around to the quality of their product is terrible I do not recommend this location at all.

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Salem, CT?

Dunkin' in Salem, CT is open daily from 4:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, it offers both curbside pickup and delivery services.