Chipotle Mexican Grill

Reviews

• TJ

  TJ Jayd

  2 days ago
  1.0
  Came there 11/22 around 2 pm. Terrible staff. About 6 staff, No one served us they were all too busy restocking the food while we were the only ones standing in line for about 2-3 minutes. Very unprofessional service.
• RC

  R C

  Nov 17, 2025
  1.0
  The ppl the work there are extremely nasty and rude, they will roll their eyes if you ask them a question, they always over charge me for food I didn't get. Not friendly and courteous at all. Too many ppl don't know what they are supposed to do and you will get stuck in a long line. 3 times times they gave my food to someone else and when I got home I realized it's not mine. TERRIBLE
• PV

  Peter Vaughn

  Nov 6, 2025
  2.0
  This is the dirtiest Chipotle I have ever been to. At lunchtime, all the counters and tables were dirty with dirty utensils, bowls and bags scattered around. The area around the food and checkout counter was no better.
• CC

  CAC

  Oct 31, 2025
  1.0
  Ordered food to go, when I arrived the food wasn't on the shelf like the other locations instead they gatekeep all the orders behind the counter, I stood to the side for atleast 10-15 minutes and had numerous employees look me in the eye but none of them offered assistance. So I juat stood there and waited for 15 minutes. I spoke to the guy next to me waiting and he said he was waiting to and no one helped him. I understand that they are busy but this location needs to do a better job of managing the to go orders. I will not be returning here and will go to high ridge or darien instead.
• ML

  Michael Lynch

  Oct 17, 2025
  1.0
  Avoid this Chipotle at all costs. They are repeat offenders. I have ordered from here frequently over the past 3 years, and in the past 6 months the quality has tumbled downhill significantly. This is the 4th time in a row they messed up my order, so I won't be coming back. Here's what you can expect: 1) Dysfunctional online ordering. The app will tell you your order is ready and you'll still be sitting for 15 minutes waiting for your order because they have no system in place to process or handle online orders. You will sit in a sea of other customers and Uber eats drivers angrily trying to get someone to see if your order is ready because they ask about one person every 5 minutes when they ring up one customer every 2-3 minutes. You're better off waiting in line and getting your food as opposed to ordering ahead. 2) Uncaring staff. Most of the crew is slow and sloppy in how they work. Your burrito won't be streamed long enough and will fall apart. If you have an issue with an order, they struggle to communicate in English and your issue doesn't get addressed. You can't order what you want without pointing because terms like corn salsa, pico, and lettuce aren't understood. 3) Incorrect orders: regardless of what you order, you will get a big glob of rice with minimal lettuce or vegetables. I recently ordered a salad and received about 6 strips of lettuce at the bottom of a container smothered in a mountain of rice. This is after ordering light rice..... EVERY SINGLE TIME...I honestly don't think they read the order or they don't understand it. Once or twice isn't a big deal because things happen, but this is the 4th time in row now that the order isn't even close to what was placed in an online app where there is no issue in verbal communication. 4) Mediocre food quality. The food isn't bad. I've never had a bad experience, but it's gone from being good to just okay. And no, this isn't personal tastes changing. Other Chipotle sites are still delicious. This one is just okay though. The way they roll the burritos is awful and their ratios are way off. The taste is fine but not as good as it was a year or two ago. In summary, I highly encourage you to avoid this location. Save your time, energy, and money and simply go elsewhere or to a different Chipotle I hope they change and improve back to the great option I used to go to for lunch or dinner, but they turned me off to the point I'm out. I recommended you do the same until they drastically improve and have some semblance of standards.

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