Wendy's

3.4
837 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
66 Providence Pike, Putnam, CT
06260, United States

Hours

Reviews

3.4
837 reviews
5 stars
254
4 stars
196
3 stars
155
2 stars
80
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with instances of staff being unprofessional and dismissive.

Order Accuracy

Frequent complaints about incorrect orders, with customers receiving wrong items or missing components.

Food Quality

Concerns about food being cold, improperly cooked, or unsanitary, including reports of moldy biscuits and uncooked chicken.

Wait Times

Long wait times reported consistently, with customers experiencing delays in both drive-thru and in-store orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty soda machines and overall cleanliness of the restaurant.
  • AM
    Aaron Miller
    Oct 22, 2025
    1.0
    Don't waste your time. I ordered on the app ahead and waited 15 minutes at location for an employee to come out and ask what I ordered. Absolutely insane
  • MM
    Myles Murray
    Oct 12, 2025
    3.0
    They put ketchup on my spicy chicken sandwich, and it wasn’t even a spicy patty.
  • CC
    Craig C
    Sep 25, 2025
    1.0
    It’s usually nice there, I waited 3 or 4 minutes before anyone even acknowledged my existence. Then I ordered my drink, what I get is never good anymore in the self serve machine. I usually ask to get mine from behind the counter. I got an eye roll, sigh, grunt and mumble, get it out there. It’s known what I want is weak, like bitter water. I will not spend nearly $4.00 for a drink and its bitter water taste. After about 3 refusals of him getting it back there, he finally did it. Don’t worry, I will never return here. Customer appreciation is at an all time low. Thankfully, many other places exist.
  • EE
    Edie
    Sep 3, 2025
    1.0
    Every time I go here, there's something wrong with my order. I ordered a ten piece, I get 6 chicken nuggets. I ask for ranch, nothing... I want a cheeseburger I get a mcdouble.
  • JM
    Jennifer Marchand
    Aug 16, 2025
    1.0
    Poor customer service, store was disgusting, soda machine ,was leaking a thick yellow liquid that was dripping into our drink. Finally got our ord&_er get home and fries were cold & the baconators only had 1 piece of meat on them.. will never go back !!!!

Frequently Asked Questions About Wendy's

Is Putnam Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.