Dunkin'

4.2
526 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Prospect, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
19 Waterbury Road, Prospect, CT
06712, United States

Hours

Reviews

4.2
526 reviews
5 stars
317
4 stars
101
3 stars
47
2 stars
22
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and dismissive behavior from staff, leading to negative experiences.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food quality.

Speed of Service

While some customers praised quick service, others complained about long wait times and slow drive-thru experiences.

Product Quality

Several customers expressed disappointment with the quality of food and drinks, citing stale items and poorly made beverages.
  • AW
    Anessa Walid
    Nov 29, 2025
    5.0
    Great service good customer service nice crew
  • TN
    T N
    Nov 22, 2025
    1.0
    I ordered a large iced macchiato, and it was filled with an excessive amount of ice, leaving very little coffee. I politely asked for it to be remade, but osamas wife prepared the second drink only halfway, which felt dismissive and unprofessional. When I calmly asked if they could please add more coffee, I was told by Osama himself there would be an additional charge. It seemed clear that my request wasn’t being taken seriously, and the interaction felt unnecessarily embarrassing in front of other customers. I’m not confident that raising the issue with the location will lead to much, but I do plan to share this negative experience with Dunkin’s corporate team. I rarely visit Dunkin’ because the prices are already high, and with that pricing, you’d expect better quality and customer service. After this visit, I’m not sure I’ll be returning to any Dunkin’ location.
  • JH
    jeska hicock
    Nov 19, 2025
    1.0
    The staff here is VERY rude and dismissive,Not the first time either.They just told me that this order was right with an attitude and walked away instead of fixing it(I was super nice about it too) ... Lemme ask you guys......Do You see sourdough ?Because I see a croissant.......The receipt says GRILL CHEESE ON SOURDOUGH. I see a EGG AND CHEESE ON A CROISSANT !!!!!! Please talk to your staff....I said the" receipt didnt match what I got".....The attitude was unnecessary when YOU are WRONG!!!
  • PA
    Paul Anthony
    Nov 17, 2025
    1.0
    Do not eat here. Ordered a half dozen donuts today and the donuts were stale and dry. Every last one of them. The Boston cream was hard and even the custard was hard on the outside. Waste of money. Go to the Dunkin in Beacon Falls. The donuts there are fresh!
  • AR
    angie rossi
    Nov 11, 2025
    3.0
    Always something wrong with my order or missing. I go to this dunkin only because it has the mobile order lane to skip the line and its the only one on my way to work. But the amount of times i got something wrong is ridiculous. From my burnt coffee to not adding the correct items or forgetting something on my sandwich. 5 times.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Prospect, CT?

Dunkin' in Prospect, CT is open from 4:30 AM to 10:00 PM Monday through Friday, and from 5:00 AM to 10:00 PM on weekends.

Does this Dunkin' location offer delivery and curbside pickup?

This Dunkin' location provides both delivery and curbside pickup services for your convenience.