Dunkin'

4.2
523 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Prospect, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
19 Waterbury Road, Prospect, CT
06712, United States

Hours

Reviews

4.2
523 reviews
5 stars
315
4 stars
100
3 stars
47
2 stars
22
1 star
39

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect or incomplete orders.

Service Quality

Mixed feedback on service; some praised friendly staff while others noted rudeness and slow service.

Product Quality

Several reviews mentioned dissatisfaction with food quality, including burnt items and poorly made drinks.

Cleanliness

The location is generally described as clean, contributing positively to the customer experience.

Speed of Service

Customers experienced long wait times, particularly in the drive-thru, despite some noting quick service during less busy times.
  • TN
    T N
    2 days ago
    1.0
    I ordered a large iced macchiato, and it was filled with an excessive amount of ice, leaving very little coffee. I politely asked for it to be remade, but osamas wife prepared the second drink only halfway, which felt dismissive and unprofessional. When I calmly asked if they could please add more coffee, I was told by Osama himself there would be an additional charge. It seemed clear that my request wasn’t being taken seriously, and the interaction felt unnecessarily embarrassing in front of other customers. I’m not confident that raising the issue with the location will lead to much, but I do plan to share this negative experience with Dunkin’s corporate team. I rarely visit Dunkin’ because the prices are already high, and with that pricing, you’d expect better quality and customer service. After this visit, I’m not sure I’ll be returning to any Dunkin’ location.
  • JH
    jeska hicock
    5 days ago
    1.0
    The staff here is VERY rude and dismissive,Not the first time either.They just told me that this order was right with an attitude and walked away instead of fixing it(I was super nice about it too) ... Lemme ask you guys......Do You see sourdough ?Because I see a croissant.......The receipt says GRILL CHEESE ON SOURDOUGH. I see a EGG AND CHEESE ON A CROISSANT !!!!!! Please talk to your staff....I said the" receipt didnt match what I got".....The attitude was unnecessary when YOU are WRONG!!!
  • PA
    Paul Anthony
    Nov 17, 2025
    1.0
    Do not eat here. Ordered a half dozen donuts today and the donuts were stale and dry. Every last one of them. The Boston cream was hard and even the custard was hard on the outside. Waste of money. Go to the Dunkin in Beacon Falls. The donuts there are fresh!
  • AR
    angie rossi
    Nov 11, 2025
    3.0
    Always something wrong with my order or missing. I go to this dunkin only because it has the mobile order lane to skip the line and its the only one on my way to work. But the amount of times i got something wrong is ridiculous. From my burnt coffee to not adding the correct items or forgetting something on my sandwich. 5 times.
  • LL
    Lisa Larkin
    Sep 20, 2025
    1.0
    This is my third time in weeks. I am very forgiving but it is now too much, sad to say. 1. Burnt Bagel, without toasting. 2. Burnte Bagel without toasting, Zero cream cheese. 3rd Today - Requested Cinnamon Raisin Bagel, got a plain and Coffee was CREAM with a splash of coffee. I did call after the second burnt Bagel, service worker just laughed. So sad.. and I ALWAYS TIP. SMH

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Prospect, CT?

Dunkin' in Prospect, CT is open from 4:30 AM to 10:00 PM Monday through Friday, and from 5:00 AM to 10:00 PM on weekends.

Does this Dunkin' location offer delivery and curbside pickup?

This Dunkin' location provides both delivery and curbside pickup services for your convenience.