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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(266 reviews)

Business Details

152 Main St, Portland, CT
06480, United States
(860) 342-1490
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Portland, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
152 Main St, Portland, CT
06480, United States

Hours

Reviews

3.8
266 reviews
5 stars
128
4 stars
59
3 stars
28
2 stars
13
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, particularly in the drive-thru.

Cleanliness

Several reviews mentioned unsanitary conditions, including overflowing trash and dirty areas.

Positive Experiences

Some customers praised friendly staff and good coffee, highlighting positive interactions and quick service during certain times.

Management Concerns

Feedback indicated issues with management and staff morale, with reports of rude behavior from management affecting customer experience.
  • RR
    Ryan
    Feb 16, 2026
    1.0
    You’d think by using the app and doing a mobile order they would be less likely to mess up but they still do. Whole order was messed up including some wrong items and missing items. This store is going downhill fast, I’ll take my business next door to Starbucks next time.
  • KA
    Keith Albrycht
    Feb 2, 2026
    1.0
    One of the slowest dunkins I have ever been to. Average of about 15min in drivethru on multiple occasions. Employees don't say the absolute minimum or nothing at the window. Regularly forget items. Trash is never emptied, it's disgusting.
  • JS
    Joy Sweeney
    Dec 18, 2025
    1.0
    Stopped for 2 coffees tonight. Nobody in drive thru. Took 5 min for someone to take order, then get to window, girl looking out, talking and laughing with the guy working. Not a care that 4 more cars were behind me. Was at window another 5 min before I just drove off. Will never stop here again! Went up street to the dunkin donuts.and got our order pronto and with a polite gentleman. With those 2 employees, its a matter of time....you wont have a business!
  • JP
    Jess P
    Nov 9, 2025
    3.0
    Ordered through the app and pulled through the drive thru. There were no cars in the lot and one person in drive thru. Orders weren't complicated. Gave me an everything bagel sandwich instead of croissant. It clearly says croissant on the bag. Mistakes happen I know and I worked at a Dunkin when I was 18 but I mean.. c'mon now. Have a little care. It's not like they were overrun with customers or something. I'm not sure how they messed it up other than just a lack of caring. This is my lil Sunday treat and it's not really a great treat when I get a sandwich I find to be considerably less enjoyable. Coffee was good at least. Please pay more attention to what you're doing. Girl at the window seemed confused about whether it was a mobile order, then had the wrong order number and was confused about whether we were waiting for more after getting coffees. I don't eat out much and this will honestly probably cause me to choose a different location, possibly even a non-Dunkin, in the future.
  • AB
    Allyson Byrne
    Sep 20, 2025
    5.0
    Loved the privacy of the layout and the few customers present at the same time I was there with my BFF. Such a nice place to meet with my friend and enjoy the wonderfully delicious drinks!

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' at 152 Main St in Portland, CT?

Dunkin' at 152 Main St, Portland, CT is open daily from 4:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery services?

Yes, the Dunkin' at 152 Main St offers delivery services every day from 5:00 AM to 7:00 PM.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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