Dunkin'

3.9
261 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Portland, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
152 Main St, Portland, CT
06480, United States

Hours

Reviews

3.9
261 reviews
5 stars
125
4 stars
59
3 stars
28
2 stars
13
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rudeness from staff and long wait times.

Order Accuracy

Frequent complaints about incorrect orders and lack of attention to detail in fulfilling requests.

Cleanliness

Some reviews praised the cleanliness of the location, while others noted issues with trash and condiment stations.

Staff Attitude

Mixed feedback on staff demeanor, with some praising friendly service and others highlighting rude behavior.

Product Quality

While some customers enjoyed the coffee and food, others reported issues with taste and preparation.
  • JS
    Joy Sweeney
    Dec 18, 2025
    1.0
    Stopped for 2 coffees tonight. Nobody in drive thru. Took 5 min for someone to take order, then get to window, girl looking out, talking and laughing with the guy working. Not a care that 4 more cars were behind me. Was at window another 5 min before I just drove off. Will never stop here again! Went up street to the dunkin donuts.and got our order pronto and with a polite gentleman. With those 2 employees, its a matter of time....you wont have a business!
  • JP
    Jess P
    Nov 9, 2025
    3.0
    Ordered through the app and pulled through the drive thru. There were no cars in the lot and one person in drive thru. Orders weren't complicated. Gave me an everything bagel sandwich instead of croissant. It clearly says croissant on the bag. Mistakes happen I know and I worked at a Dunkin when I was 18 but I mean.. c'mon now. Have a little care. It's not like they were overrun with customers or something. I'm not sure how they messed it up other than just a lack of caring. This is my lil Sunday treat and it's not really a great treat when I get a sandwich I find to be considerably less enjoyable. Coffee was good at least. Please pay more attention to what you're doing. Girl at the window seemed confused about whether it was a mobile order, then had the wrong order number and was confused about whether we were waiting for more after getting coffees. I don't eat out much and this will honestly probably cause me to choose a different location, possibly even a non-Dunkin, in the future.
  • AB
    Allyson Byrne
    Sep 20, 2025
    5.0
    Loved the privacy of the layout and the few customers present at the same time I was there with my BFF. Such a nice place to meet with my friend and enjoy the wonderfully delicious drinks!
  • JS
    JJ Snell
    Jul 30, 2025
    1.0
    Me and my friends were in the area after getting our international friend and placed an order online at the Dunkin. His name is My Ndee and we said it at the window and the lady said we were corny, even though that was his name. It was very rude then we got to the window and the lady threatened us with “reporting us” (to whom I’m not sure) that we weren’t allowed to ever come back. Not sure what is going on here.
  • BH
    Benjamin Holmes
    Oct 1, 2021
    1.0
    I went to Duncan I ordered a sausage egg and cheese on a bagel they had no mayonnaise which is fine I didn't really need it anyway so I go to the bathroom I come out they just left my sandwich on the counter I stood there 10 minutes people walking by looking at me like you know I didn't even count so finally I asked if this was mine and they said yes I go out to the car I go down the road I open it up I take a bite the top of the bun bagel was so burnt and so hard I couldn't even bite through it then you call and they don't even have a manager or a supervisor on they got four people there and nobody could tell me that that was my sandwich just left it unattended

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' at 152 Main St in Portland, CT?

Dunkin' at 152 Main St, Portland, CT is open daily from 4:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery services?

Yes, the Dunkin' at 152 Main St offers delivery services every day from 5:00 AM to 7:00 PM.