Dairy Queen Grill & Chill

4.2
472 reviews
Get DirectionsCallWebsite

Business Details

900 Portland Cobalt Rd, Portland, CT
06480-1719, United States
(860) 342-5280
https://www.dairyqueen.com/
GoogleFacebookTwitter

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
900 Portland Cobalt Rd, Portland, CT
06480-1719, United States

Hours

Reviews

4.2
472 reviews
5 stars
260
4 stars
128
3 stars
42
2 stars
14
1 star
28

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The establishment is consistently noted for being very clean, with many customers appreciating the cleanliness of both the dining area and restrooms.

Service Quality

Customer service is generally praised, with many reviews highlighting friendly and helpful staff, although there are some reports of poor service and mistakes in orders.

Food Quality

While some customers enjoyed the food, there are significant complaints about food quality, including issues with freshness and preparation, particularly regarding chicken items.

Pricing Concerns

Many customers expressed dissatisfaction with the pricing, feeling that it is too high for the quality and portion sizes of the food.

Order Accuracy

There are multiple reports of errors in orders, with some customers receiving incorrect items or missing components.
  • KR
    Kerri Rosa
    Nov 14, 2025
    5.0
    Food was good, staff is amazing.
  • TW
    Tre W
    Oct 3, 2025
    5.0
    The inside of the establishment was VERY CLEAN. Definitely above standard from my perspective. The gentleman Jake was very knowledgeable about the Dairy Queen products. He didn’t get frustrated when I asked about a flavor that wasn’t available until a certain time period. I would use this place as or even Jake as the standard across the board.
  • VS
    Vikki Shahat
    Sep 1, 2025
    1.0
    We ordered ice cream and burgers. The staff made over 5 errors between 6 items! They also forgot to stir the dip prior to placing on the cone. We ate here at 256 pm with zero line. They also forgot the drink cup with the meal! Manager needs to take on an active role in providing quality products to the costumer.
  • QN
    QC Nutmegger
    Aug 19, 2025
    5.0
    Very clean and friendly staff. Food and ice cream was delicious and there is a lot of seating both inside and outside. It was incredibly nice to interact with the cashiers and have them be in a good mood, smiling. I hope management treats them well, as it was such a nice visit!
  • CC
    Corbin Calande
    Jul 10, 2025
    1.0
    I don’t normally write reviews about price. Asked for a large chicken strip meal. At the time I thought it was advertised for 12 something. WAS CHARGED 16.82!! For frozen chicken strips, mediocre fries, and an average soft serve drink. Last time I come here for dinner.
Read more reviews on Google

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill in Portland, CT offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries.

What are the operating hours of Dairy Queen Grill & Chill in Portland, CT?

The restaurant is open daily from 10:00 AM to 10:00 PM.