Brand Certified
Wendy's
3.7(1759 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
171 New Britain Avenue, Plainville, CT
06062, United States
Certified by Wendy's • Mar 01, 2026
(860) 846-2003
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/ct/plainville/171-new-britain-avenue
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.7
1,759 reviews
5 stars
739
4 stars
404
3 stars
237
2 stars
119
1 star
260
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in both the drive-thru and dining area, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being available, leading to customer frustration.
Staff Attitude
Several customers noted unprofessional behavior from staff, including rudeness and lack of acknowledgment, contributing to a negative dining experience.
Food Quality
There were complaints about food being served cold, poorly prepared, or not matching the menu description, affecting overall satisfaction.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the dining area and bathrooms, impacting the overall perception of the restaurant.
- BSBethzaida SantiagoFeb 15, 20261.0Todo lo que pedí nada lo hubo.De verdad frustrante
- RBRoxanne BouchardJan 29, 20261.0The worse Wendy’s ever -waited in the drive through for 15 mins ,get our double cheeseburgers and they were so tiny. I’m very disappointed in Wendy’s ,I will NEVER EVER go there again !
- LBLissie BrooksJan 15, 20265.0Wanted to try their Tendys
- ADalbert denardoJan 14, 20265.0Good fast and accurate service.
- KCKayla CaronDec 6, 20251.0I came to the drive through, they were not busy and we waited for 15 minutes for our food.. pick up your pace it’s Wendy’s not a 5 star restaurant. Was told to pull up to wait for our food. When he came out to give it to us, he pretty much threw it in the car window and ran inside so the door wouldn’t lock behind him.
Frequently Asked Questions About Wendy's
What are the drive-thru hours for Wendy's in Plainville, CT?
Wendy's drive-thru is open from 7:00 AM to 2:00 AM Monday through Friday, and from 8:00 AM to 2:00 AM on Saturday and Sunday.
Is the Wendy's at 171 New Britain Avenue in Plainville currently open?
Yes, this Wendy's location is open and committed to serving you every day.
Does this Wendy's location offer delivery and takeout options?
Yes, this Wendy's provides dine-in, drive-thru, delivery where available, and takeout services.
How can I order Wendy's food online or through an app?
You can order online at order.wendys.com or use the Wendy's app available on the Apple App Store to place your order conveniently.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
Does this Wendy's serve breakfast and what meals are available?
Yes, this location serves breakfast, lunch, and dinner with a variety of menu options including breakfast combos, sandwiches, coffee, and sides.
How can I contact the Plainville Wendy's for questions or feedback?
You can call the location directly at (860) 846-2003 or contact Wendy's Customer Care via their website at wendys.com/contact-us or by phone at 888-624-8140.
Are there any nearby restaurants I can visit before or after dining at Wendy's?
Nearby fast food options include Taco Bell, Long John Silver's | Taco Bell, and another Wendy's, providing variety for your dining choices.
What local services are available near Wendy's that customers might find useful?
Nearby services include Mortgage Assistance Co., A Moment Away Day Spa, and LibertyX Bitcoin ATM, which may be convenient for errands or relaxation before or after a meal.
Are there any nearby shopping and automotive services near Wendy's in Plainville?
Yes, customers can visit Kohl's for shopping or Valvoline Instant Oil Change and Quick Lane for automotive services located nearby.
Brand Certified Facts from Wendy's
This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website