Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,749 reviews
5 stars
735
4 stars
403
3 stars
237
2 stars
117
1 star
257
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.
Food Availability
Many reviews highlighted frequent shortages of menu items, including popular items like baked potatoes and Frostys.
Cleanliness
Several customers noted unsanitary conditions in the dining area and bathrooms, with trash and dirty tables being common complaints.
Staff Attitude
Customer experiences varied, with some praising friendly staff while others reported rude or indifferent behavior from employees.
Order Accuracy
A significant number of reviews mentioned incorrect orders being received, leading to frustration among customers.
- TSTay SavvNov 13, 20251.0It’s currently 5:50 pm on Thursday November 13 and the whole Wendy’s is closed. Drive through is wrapped around and the inside is closed & locked. Terrible customer service & didn’t even let anyone know what’s going on I was just sitting there in the drive thru for 15 minutes not moving. Will be reporting this to corporate also because this is ridiculous
- NMNichole MoraNov 11, 20251.0Restaurant closes at 2 am and workers will continue to give attitude while trying to refuse to take your order mind you im entering the restaurant at 11. This is not the first time this has happened either it has happened multiple times in this location
- SSStephSep 30, 20251.0This location is a joke employees never do their jobs properly. DoorDash reassigned me two dashers because Wendy’s claimed I never had an order then when I finally got my order they didn’t have majority of my meal. This is an ongoing issue with this location.. close it down or hire people that give a damn
- APAlan PerrucSep 28, 20251.0They are always out of food and today was the last straw. How are you out of 5 of my 6 items that I placed an online order for?? Especially when you are Open for 4 more hours. It's not like specialty items either. No regular chicken nuggets? No cheese fries? No potatoes? And no frosty like at all?! Please do inventory more often and make sure you have what y'all need. That's pathetic.
- MLMichael LubomskiSep 22, 20252.0Place is always slow. Workers always look mad like you are bothering them. Last time I was there took 20 min to get my food and the cashier was doing nothing but hitting on the Togo person, talking inappropriate.
Frequently Asked Questions About Wendy's
Is Plainville Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Plainville, CT?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Plainville, CT into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (860) 846-2003.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Plainville Wendy’s serve breakfast?
Yes, this Wendy’s location in Plainville, CT serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's in Plainville, CT?
Wendy's drive-thru is open from 7:00 AM to 2:00 AM Monday through Friday, and from 8:00 AM to 2:00 AM on Saturday and Sunday.
Is the Wendy's at 171 New Britain Avenue in Plainville currently open?
Yes, this Wendy's location is open and committed to serving you every day.
Does this Wendy's location offer delivery and takeout options?
Yes, this Wendy's provides dine-in, drive-thru, delivery where available, and takeout services.
How can I order Wendy's food online or through an app?
You can order online at order.wendys.com or use the Wendy's app available on the Apple App Store to place your order conveniently.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
Does this Wendy's serve breakfast and what meals are available?
Yes, this location serves breakfast, lunch, and dinner with a variety of menu options including breakfast combos, sandwiches, coffee, and sides.
How can I contact the Plainville Wendy's for questions or feedback?
You can call the location directly at (860) 846-2003 or contact Wendy's Customer Care via their website at wendys.com/contact-us or by phone at 888-624-8140.
Are there any nearby restaurants I can visit before or after dining at Wendy's?
Nearby fast food options include Taco Bell, Long John Silver's | Taco Bell, and another Wendy's, providing variety for your dining choices.
What local services are available near Wendy's that customers might find useful?
Nearby services include Mortgage Assistance Co., A Moment Away Day Spa, and LibertyX Bitcoin ATM, which may be convenient for errands or relaxation before or after a meal.
Are there any nearby shopping and automotive services near Wendy's in Plainville?
Yes, customers can visit Kohl's for shopping or Valvoline Instant Oil Change and Quick Lane for automotive services located nearby.