Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,752 reviews
5 stars
734
4 stars
403
3 stars
237
2 stars
119
1 star
259
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 15-30 minutes, especially in the drive-thru.
Staff Attitude
Many reviews highlighted poor customer service, with staff appearing rude or dismissive, and some instances of employees being unprofessional.
Order Accuracy
Numerous complaints about incorrect orders, missing items, and unavailability of menu items were noted.
Cleanliness
Several customers mentioned unsanitary conditions in the dining area and bathrooms, with reports of trash and unclean tables.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others reported cold or poorly prepared food.
- KCKayla CaronDec 6, 20251.0I came to the drive through, they were not busy and we waited for 15 minutes for our food.. pick up your pace it’s Wendy’s not a 5 star restaurant. Was told to pull up to wait for our food. When he came out to give it to us, he pretty much threw it in the car window and ran inside so the door wouldn’t lock behind him.
- AAAdronitisNov 29, 20251.0don't say it don't don't whoever owns this Wendy's needs to pay their workers more and add some more workers on their shift, these wait times are unacceptable and frankly the amount of stress you probably put on your workers is despicable. Get it together
- BCB CNov 29, 20252.0constantly short staffed and have to close dining room. they leave in store pick up on the app so now i have to wait in drive thru for 20 minutes to pick up my online order that's been sitting there getting cold. the owners are rich. hire more staff
- TSTay SavvNov 13, 20251.0It’s currently 5:50 pm on Thursday November 13 and the whole Wendy’s is closed. Drive through is wrapped around and the inside is closed & locked. Terrible customer service & didn’t even let anyone know what’s going on I was just sitting there in the drive thru for 15 minutes not moving. Will be reporting this to corporate also because this is ridiculous
- NMNichole MoraNov 11, 20251.0Restaurant closes at 2 am and workers will continue to give attitude while trying to refuse to take your order mind you im entering the restaurant at 11. This is not the first time this has happened either it has happened multiple times in this location
Frequently Asked Questions About Wendy's
Is Plainville Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's in Plainville, CT?
Wendy's drive-thru is open from 7:00 AM to 2:00 AM Monday through Friday, and from 8:00 AM to 2:00 AM on Saturday and Sunday.
Is the Wendy's at 171 New Britain Avenue in Plainville currently open?
Yes, this Wendy's location is open and committed to serving you every day.
Does this Wendy's location offer delivery and takeout options?
Yes, this Wendy's provides dine-in, drive-thru, delivery where available, and takeout services.
How can I order Wendy's food online or through an app?
You can order online at order.wendys.com or use the Wendy's app available on the Apple App Store to place your order conveniently.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
Does this Wendy's serve breakfast and what meals are available?
Yes, this location serves breakfast, lunch, and dinner with a variety of menu options including breakfast combos, sandwiches, coffee, and sides.
How can I contact the Plainville Wendy's for questions or feedback?
You can call the location directly at (860) 846-2003 or contact Wendy's Customer Care via their website at wendys.com/contact-us or by phone at 888-624-8140.
Are there any nearby restaurants I can visit before or after dining at Wendy's?
Nearby fast food options include Taco Bell, Long John Silver's | Taco Bell, and another Wendy's, providing variety for your dining choices.
What local services are available near Wendy's that customers might find useful?
Nearby services include Mortgage Assistance Co., A Moment Away Day Spa, and LibertyX Bitcoin ATM, which may be convenient for errands or relaxation before or after a meal.
Are there any nearby shopping and automotive services near Wendy's in Plainville?
Yes, customers can visit Kohl's for shopping or Valvoline Instant Oil Change and Quick Lane for automotive services located nearby.