Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
734 reviews
5 stars
253
4 stars
187
3 stars
136
2 stars
58
1 star
100
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported problems with service, including incorrect orders, slow response times, and staff being unhelpful.
Food Quality
Mixed reviews on food quality; some praised freshness while others complained about cold, greasy, or improperly prepared items.
Cleanliness
Concerns about cleanliness were noted, with reports of dirty dining areas and bathrooms, as well as issues with food presentation.
Staff Friendliness
Many customers appreciated the friendly and polite staff, highlighting positive interactions despite other issues.
Frosty Availability
Repeated complaints about the Frosty machine being down or unavailable, leading to customer frustration.
- CCCy ChampagneNov 1, 20255.0Always super nice, and I enjoy always going
- SWSubrina WolczakOct 16, 20251.0Didn't know the store was closed and a dude with my plates was parked i ln the drive through just hanging out with his friends in the store. Couldn't be bothered to come move his car. There were 3 cars blocked in because no one knew they were closed all the lights were still on. Do better!!! Everyone inside laughing thinking it's funny while we sit for over 10 minutes blocked in the driveway not cool maybe think about having responsible people working and not blocking the driveway. Not mad there were closed that our bad for not noticing the time just mad we got blocked in and everyone inside thought it was a joke to leave all of us that way
- TWTimothy WorthingOct 14, 20251.0ATTEMPTED to order a couple frostys several different times but they're always "down". Doesn't matter the day or time, they're always incapable of making them. The one time I ordered food here it was incredibly greasy (way more than it should have been considering it IS fast food) and clearly was inedible. McDonald's is known for their ice cream machine always being down, but this Wendy's is definitely taking that crown for being "down" all the time!
- RQRobert QuackenbosSep 22, 20251.0The manager denied us entry 8 minutes before closing time, we then ordered through the app. When we got to the window we were told that the frosty machine was turned off for the evening, and that we had to contact customer service for the refund. Well, I tried and they don't answer the phone, and the live chat feature isn't responding. I find this stranger because out of all my 15 years of patronizing wendys, they have been my favorite fast food restaurant.
- JJJeffreySep 18, 20255.0Super great restaurant, great customer service.
Frequently Asked Questions About Wendy's
Is Pratt Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Plainfield, CT?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Plainfield, CT into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (860) 457-1723.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Pratt Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Plainfield, CT serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's location at 2 Pratt Road, Plainfield, CT currently open?
Yes! This Wendy's location at 2 Pratt Road in Plainfield, CT is currently open and serving customers.
What are the drive-through hours at Wendy's on Pratt Road?
The drive-through is open from 7:00 AM to midnight Monday through Friday, and from 8:00 AM to midnight on weekends (Saturday and Sunday).
Does this Wendy's location serve breakfast?
Yes, the Wendy's at 2 Pratt Road serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available in the Apple App Store for quick and easy ordering.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can contact the location directly at (860) 457-1723 or provide feedback through Wendy's Customer Care via their Contact page or Customer Satisfaction Survey online.
Does this Wendy’s location offer delivery and takeout?
Yes, it offers delivery and takeout services, along with dine-in and drive-thru options.
I’m visiting the area – are there any nearby places I should know about before or after visiting Wendy's?
Nearby you can find Domino’s Pizza for pizza delivery, Shell gas station for fueling up, and La Quinta Inn & Suites if you need accommodation.
Which nearby services might be useful if I need car repairs or tire services?
Close to this Wendy's, there is W Motors LLC for automotive repairs and Sullivan Tire Commercial Truck Center for tire services.
Are there banking and financial services near this Wendy's?
Yes, nearby are Centreville Bank, Putnam Bank (a division of Centreville Bank), CorePlus Credit Union, and Eastern Connecticut Savings Bank as banking options.