A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Customers consistently noted that the store is very clean and well-organized.
Staff Attitude
Feedback indicates that while some employees are friendly and helpful, others exhibit poor customer service and a grumpy demeanor.
Pricing Issues
Many customers expressed concerns about high prices and perceived value, with some stating that the store is overpriced compared to competitors.
Product Availability
Several reviews mentioned issues with stock levels, including expired items and a lack of fresh produce.
Customer Service
While some customers praised individual staff members for their helpfulness, others reported negative experiences with service, particularly at the deli and checkout.
CS
Charles Stencel
Jan 18, 2026
4.0
Very Clean.
NZ
Nick Z
Jan 1, 2026
3.0
Employees are very grumpy. While trying to return some bottles, the machine got filled up. I asked the customer service cashier if someone was available to empty it, and I was told the machine was down and needed to be fixed. I said it was another machine and I got a long sigh and a "Ill see in anyone is available" in the most sarcastic way possible. Five minutes later, another employee came in and was cussing and complaining the whole time he emptied the machine. I just grabbed the last of my bottles and went to another store. Im sure the employees will be happy to hear if I do need to come back, it won't be to that store.
VH
Virginia Hanke
Nov 26, 2025
5.0
One stop shop. Fortunately the prices are better and we no longer have to pay for paper bags.
JT
Jennifer Thifault
Oct 29, 2025
3.0
Too expensive.
SK
Skip Kimpan
Sep 26, 2025
1.0
The employees take their smoke break outside the main entrance. The smells horrendous upon entering and leaving the establishment.
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Certified March 01, 2026Yext Knowledge Graph
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