Brand Certified
Five Guys
4.2(429 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
28 Spencer Plain Road, Old Saybrook, CT
06475, United States
Certified by Five Guys • Mar 01, 2026
(860) 391-8602
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/28-spencer-plain-road
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 28 Spencer Plain Road in Old Saybrook is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.2
429 reviews
5 stars
245
4 stars
104
3 stars
40
2 stars
20
1 star
20
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the staff for their friendliness, professionalism, and excellent customer service.
Food Quality
While many reviews highlighted the deliciousness of the burgers and fries, there were also complaints about inconsistency in food preparation and quality.
Pricing Concerns
Numerous customers expressed dissatisfaction with the high prices relative to portion sizes and overall value.
Cleanliness
The establishment was noted for its cleanliness, with several reviews mentioning well-maintained dining areas and restrooms.
Order Accuracy
There were mixed reviews regarding order accuracy, with some customers reporting issues with their orders being incorrect or delayed.
- BLBrian LombardiFeb 22, 20265.0The crew today Were outstanding February 22, 2026 Around 1:30 PM I am A experienced manager with different qualifications under my belt and I have to say their communication, Work ethic, and customer service and working as a team what’s outstanding! I know this because I sat there and ate my food and observed them working the whole time. Great job guys.
- KDKimberly DonnellyJan 5, 20265.0Love the food here 😋
- ACAndrew CDec 15, 20255.0One of the best Five Guy burger and fries I've had was here.
- DGDavid GDec 2, 20252.0Their burgers are OK but not worth the ridiculous price for them. Same goes for the whole menu.
- AOAsh O'ConnorDec 1, 20255.0My husband and I were in a time crunch looking for a quick meal after a disastrous encounter at Mirsina's (check my reviews). The young man working at the register was very nice and greeted us immediately when we walked in. There were two other people working there and they were just as pleasant. Burgers were ace, and the fries were fresh and hot. Keep up the great work!
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does this Five Guys location accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for in-store dining at Five Guys in Old Saybrook?
The Five Guys in Old Saybrook is open daily from 11:00 AM to 10:00 PM for in-store dining.
Can I get delivery service from Five Guys at 28 Spencer Plain Road?
Yes, Five Guys offers delivery every day from 11:00 AM to 9:30 PM. Delivery orders can be placed online.
How can I customize my order at this Five Guys location?
You can customize your burger in more than 250,000 ways and choose from over 1,000 milkshake combinations at this Five Guys.
What payment options are accepted at Five Guys in Old Saybrook?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there outdoor seating and is the location wheelchair accessible?
Yes, this Five Guys location has outdoor seating and is wheelchair accessible including the entrance and restroom.
Are there nearby places I can visit before or after eating at Five Guys?
Nearby you can visit Pet Valu for pet supplies, ZENSHI Handcrafted Sushi for sushi, and Sal's Pizza & Pasta for Italian food choices.
How can the nearby Dunkin' and Baskin-Robbins be useful to customers visiting Five Guys?
After enjoying your meal at Five Guys, you can stop by nearby Dunkin' for coffee or Baskin-Robbins for some ice cream desserts.
What other services are available in the nearby area to Five Guys?
Close to Five Guys, you can find services like the Animal Hospital of Old Saybrook for pet care and Middlesex Health Urgent Care for medical needs.
Can I order food online or through an app for this Five Guys location?
Yes, you can order food online through their website or use the Five Guys app available on iOS and Android.
Brand Certified Facts from Five Guys
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